Loading content…
| Metric | SB: Helpdesk, Live Chat & FAQs | MX: Helpdesk & Live Chat |
|---|---|---|
| Rating | ★ 4.6 ★ | 4.4 ★ |
| Total reviews | ★ 317 | 10 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Languages | 1 supported | 19 supported |
| Listed since | Dec 2015 | Oct 2025 |
SB: Helpdesk, Live Chat & FAQs edges out MX: Helpdesk & Live Chat on rating (4.6★ vs 4.4★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free plan available, MX: Helpdesk & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MX: Helpdesk & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 10-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • MX: Helpdesk & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | SB | MX |
|---|---|---|
| help desk | #10 | #6 |
| helpdesk | #10 | #6 |
| live chat helpdesk | #18 | #6 |
| helpdesk software | #24 | #8 |
| live chat | #32 | #11 |
Not featured in any section recently.
Both SB: Helpdesk, Live Chat & FAQs and MX: Helpdesk & Live Chat offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free plan available; MX: Helpdesk & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
SB: Helpdesk, Live Chat & FAQs has the higher average rating (4.6★ from 317 reviews) compared to MX: Helpdesk & Live Chat (4.4★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SB: Helpdesk, Live Chat & FAQs holds the higher average rating (4.6★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). MX: Helpdesk & Live Chat typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and MX: Helpdesk & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
