Loading content…
| Metric | SB: Helpdesk, Live Chat & FAQs | MX: Helpdesk & Live Chat |
|---|---|---|
| Rating | ★ 4.6 ★ | 4.5 ★ |
| Total reviews | ★ 316 | 9 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Languages | 1 supported | 19 supported |
| Listed since | Dec 2015 | Oct 2025 |
SB: Helpdesk, Live Chat & FAQs and MX: Helpdesk & Live Chat are evenly matched on rating (4.6★ vs 4.5★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free to install, MX: Helpdesk & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SB: Helpdesk, Live Chat & FAQs has the larger user base (316 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MX: Helpdesk & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • MX: Helpdesk & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | SB | MX |
|---|---|---|
| helpdesk | #9 | #61 |
| help desk | #11 | #8 |
| helpdesk software | #18 | #12 |
| ai helpdesk software | #27 | #151 |
| live chat | #27 | #17 |
Not featured in any section recently.
Both SB: Helpdesk, Live Chat & FAQs and MX: Helpdesk & Live Chat offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free to install; MX: Helpdesk & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
SB: Helpdesk, Live Chat & FAQs (4.6★, 316 reviews) and MX: Helpdesk & Live Chat (4.5★, 9 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. SB: Helpdesk, Live Chat & FAQs fits better if you prioritize rating consistency; MX: Helpdesk & Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. SB: Helpdesk, Live Chat & FAQs has more onboarding documentation maturity (316 reviews vs 9), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode stores based on its review-base composition (316 reviews). MX: Helpdesk & Live Chat aligns more with early-stage and growth-mode stores (9 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and MX: Helpdesk & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
