Help Scout is the #54 ranked helpdesk app on Shopify, with a 4.6 average rating from 18 reviews, with a free plan available, as of July 9, 2026.
Help Scout is a Shopify App Store app by Help Scout, launched March 2014. With a rating of 4.6★ from 18 reviews, it currently ranks #54 in the Helpdesk category.
AppRanks data: Help Scout ranks #54 in Helpdesk on Shopify App Store, placing it in the top 26% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Help Scout is a highly rated Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 18 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (18) — ratings can shift significantly with new feedback
Looking to switch from Help Scout?
See Help Scout's alternatives ranked by audit score, rating, and review velocity.
About Help Scout
How Help Scout works
Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create an account to get up and running in minutes!
Screenshots
Key features
- Collaborate on email, live chat, and social requests in one organized Inbox
- Help more customers in less time with AI tools
- Answer FAQs instantly with powerful self-service options
- Edit, duplicate, cancel, and refund orders directly in Help Scout
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.Differentiator
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Differentiator
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Differentiator
- Campaign Monitor IntegrationIntegrate with Campaign Monitor for enhanced email marketing capabilities.
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- Unlimited WorkflowsDesign and implement an unlimited number of workflows for your processes.
- WhatsApp MessagingEngage customers through direct WhatsApp messaging for support and updates.
Pricing plans
Free
|
Standard30/month
|
Most popular Plus54/month
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Pro90/month
|
Category rankings
As of Jul 9, 2026- Helpdesk#54of 215Top 26%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Help Scout ranks for 13 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #38
- Rank #14
- Rank #15
Competitors & alternatives
Help Scoutdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Help Scout?
Help Scout is an app for Shopify. It currently holds a 4.6-star rating from 18 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Help Scout.
Is Help Scout free?
Help Scout offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Standard, Plus, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Help Scout?
Help Scout is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Help Scout rank on Shopify?
Help Scout currently sits at position #54 in the Helpdesk category on Shopify. That places it in the top 25% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Help Scout integrate with?
Help Scout lists 6 integrations on its Shopify marketplace page. The most prominent are Campaign Monitor, HubSpot, Klaviyo, Mailchimp, Slack, Zapier. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.