Generated from Help Scout's audit data
Help Scout scores 79/100 across 6 category checks, which puts it in the healthy band — focused gaps rather than systemic problems. Strengths: technical & support at 93/100 and description & content at 88/100 carry the headline — both above the 79/100 overall. Watch-items: languages (50/100) and title optimization (50/100) drag the average down; lifting languages is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for Help Scout on Shopify. It scored 79/100 (grade B) on today's snapshot. Top strength: Technical & Support at 93/100. Biggest gap: Title Optimization at 50/100. We re-audit every 24 hours from the canonical Shopify listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: July 9, 2026
Help Scout's overall score of 79/100 is a healthy result with specific areas to tighten, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 4 categories score above the headline number and 2 score below. The strongest category is Technical & Support (93/100, +14 vs overall); the weakest is Languages (50/100), 29 points below the overall — a meaningful but not dominant gap. Top three by score: Technical & Support (93), Description & Content (88), Visual Assets (88).
Scoring criteria, category weightings, and the full rubric (identical across every Shopify App Store listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
Help Scout scored 79/100 in the AppRanks listing audit — a healthy overall result. The score is the weighted average of 6 category checks: Title Optimization 50/100, Description & Content 88/100, Visual Assets 88/100, Categories & Discoverability 88/100, Technical & Support 93/100, Languages 50/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Shopify listings.
Help Scout's strongest audit area is Technical & Support, scored at 93/100. Of the 7 checks AppRanks runs in this category, 6 pass cleanly, with the remainder in warning rather than failing state. This is the dimension a competing listing would need to match before Help Scout loses its current edge in this category.
The weakest area in Help Scout's audit is Title Optimization, scored at 50/100. The failing checks are title keywords, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.