Help Scout vs Redo

Based on the data on this page, Redo is the stronger choice for most Shopify App Store merchants — 4.9★ vs Help Scout's 3.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Help Scout at Free plan available, Redo at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Redo has the larger user base (751 reviews vs 19), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Help Scout's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Redo; mid-market and enterprise merchants with specific feature requirements should evaluate both — Help Scout's 19-review base may include the workflow context that matches your specific use case better than Redo's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Help Scout or Redo cheaper?

Both Help Scout and Redo offer paid plans only. Help Scout starts at Free plan available; Redo starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Help Scout or Redo?

Redo has the higher average rating (4.9★ from 751 reviews) compared to Help Scout (3.6★ from 19 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Help Scout or Redo?

Redo holds the higher average rating (4.9★ vs 3.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Help Scout or Redo?

Both apps are one-click installs from the Shopify App Store. Redo has the deeper published review base (751 vs 19), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Help Scout typically suits early-stage and growth-mode teams based on its published review base (19 reviews). Redo typically suits early-stage and growth-mode teams based on its published review base (751 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Help Scout and Redo?

Migration support varies by app and category. Help Scout and Redo both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Help Scout" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.