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Help Scout vs SB
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Help Scout | SB | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Side-by-side comparison · 24 data points
| Help Scout | SB | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Help Scout | SB: Helpdesk, Live Chat & FAQs |
|---|---|---|
| Rating | 3.6 ★ | ★ 4.6 ★ |
| Total reviews | 19 | ★ 317 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | — | 2 |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2014 | Dec 2015 |
Based on the data on this page, SB: Helpdesk, Live Chat & FAQs is the stronger choice for most Shopify App Store merchants — 4.6★ vs Help Scout's 3.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Help Scout at Free plan available, SB: Helpdesk, Live Chat & FAQs at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 19), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Help Scout's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — Help Scout's 19-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Help Scout audit • SB: Helpdesk, Live Chat & FAQs audit
| Keyword | Help Scout | SB |
|---|---|---|
| helpdesk | #4231 | #111 |
| help desk | #48 | #10 |
| help center | #94 | #65 |
| customer service | #166 | #81 |
| inbox | #125 | #76 |
Not featured in any section recently.
Both Help Scout and SB: Helpdesk, Live Chat & FAQs offer paid plans only. Help Scout starts at Free plan available; SB: Helpdesk, Live Chat & FAQs starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
SB: Helpdesk, Live Chat & FAQs has the higher average rating (4.6★ from 317 reviews) compared to Help Scout (3.6★ from 19 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SB: Helpdesk, Live Chat & FAQs holds the higher average rating (4.6★ vs 3.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 19), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Help Scout typically suits early-stage and growth-mode teams based on its published review base (19 reviews). SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Help Scout and SB: Helpdesk, Live Chat & FAQs both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Help Scout" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
