Side-by-side comparison · 24 data points
| Help Scout | Tidio ‑ Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | Help Scout | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | 4.6 ★ | ★ 4.7 ★ |
| Total reviews | 18 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 34 new |
| Languages | 1 supported | 6 supported |
| Listed since | Mar 2014 | Jul 2014 |
Tidio ‑ Live Chat & AI Chatbot edges out Help Scout on rating (4.7★ vs 4.6★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Help Scout at Free plan available, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,281 reviews vs 18), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Help Scout's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Tidio ‑ Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Help Scout's 18-review base may include the workflow context that matches your specific use case better than Tidio ‑ Live Chat & AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Help Scout audit • Tidio ‑ Live Chat & AI Chatbot audit
| Last updated | — | — |
|---|
| Keyword | Help Scout | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| help desk software | #92 | #1 |
| helpdesk | #323 | #5 |
| customer support | #38 | #4 |
| help desk | #47 | #12 |
| help center | #79 | #11 |
Not featured in any section recently.
| Signal | Help Scout | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 4.6 ★ (18) | 4.7 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +9 |
| Reviews · last 30 days | — | +34 |
| Reviews · last 90 days | — | +114 |
No reviews yet.
Both Help Scout and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Help Scout starts at Free plan available; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Tidio ‑ Live Chat & AI Chatbot has the higher average rating (4.7★ from 1,281 reviews) compared to Help Scout (4.6★ from 18 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Help Scout fits better if you prioritize broader integrations; Tidio ‑ Live Chat & AI Chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,281 reviews vs 18), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Help Scout typically suits early-stage and growth-mode stores based on its review-base composition (18 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,281 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Great app. Especially the AI part. It handles different languages and successfully converts sales.
It's an amazing and essential tool for managing my store. It's actually been the best way to connect with my customers and keep track of my relationships and interactions with everyone—especially potential customers. If you want to connect effectively, TIDIO is the solution!
So far Tidio is meeting our expectations...
seems to be working well. too early to tell completely
Migration support varies by app and category. Help Scout and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Help Scout" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
