Convi: AI Helpdesk & AI Agent for Shopify App Store
By Convi
Convi: AI Helpdesk & AI Agent is the #20 ranked helpdesk app on Shopify, with a 5.0 average rating from 13 reviews, with a free plan available, as of Sep 5, 2026.
Convi: AI Helpdesk & AI Agent is a Shopify App Store app by Convi, launched June 2025. With a rating of 5.0★ from 13 reviews, it currently ranks #20 in the Helpdesk category.
AppRanks data: Convi: AI Helpdesk & AI Agent added 1 review in the last 90 days (9% of its all-time review count).
AppRanks verdict
Generated from live marketplace data — refreshed daily
Convi: AI Helpdesk & AI Agent is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 13 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Convi — established developer track record
Cons
- −Limited review base (13) — ratings can shift significantly with new feedback
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About Convi: AI Helpdesk & AI Agent
How Convi: AI Helpdesk & AI Agent works
Convi is a Multi-channel generative AI Chat bot that handles store's FAQ, helpdesk, help center and contact us forms for free 24/7. Convi's AI agent learns from your products, policies and knowledge base in one click, then answers customer questions like a real shopping assistant. Replaces your old help desk, contact us page and FAQ section with one chatbot in your storefront and all social media channels. Multilingual AI chatbot escalates complex tickets to your team and notify them to act.
Screenshots
Key features
- Answer customers' questions instantly using AI trained on your store's own data.
- Provide 24/7 support and resolve common questions on orders, shipping & returns.
- https://conviapp.com/live-demo
- Let AI handle first-line support; escalate complex issues to your team's inbox.
- Support your global customers by chatting in multiple languages automatically.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- OpenAI IntegrationUtilize OpenAI's technology for innovative solutions in your projects.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- ReportingGenerate and view reports on various metrics and data.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- FAQ ManagementCreate and manage a comprehensive FAQ section for customer support.niche
- No-Code BuilderBuild and customize features without writing any code for seamless integration.
Pricing plans
Free
|
Starter49/month
|
Most popular Starter149/month
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Starter249/month
|
Ratings and reviews
- 510 (77%)
- 40 (0%)
- 30 (0%)
- 20 (0%)
- 11 (8%)
Category rankings
As of Sep 5, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Convi: AI Helpdesk & AI Agent ranks for 84 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Convi: AI Helpdesk & AI Agent doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Convi: AI Helpdesk & AI Agent?
Convi: AI Helpdesk & AI Agent is an app for Shopify. It currently holds a 5.0-star rating from 13 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Convi.
Is Convi: AI Helpdesk & AI Agent free?
Convi: AI Helpdesk & AI Agent offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Starter, Starter unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Convi: AI Helpdesk & AI Agent?
Convi: AI Helpdesk & AI Agent is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Convi: AI Helpdesk & AI Agent rank on Shopify?
Convi: AI Helpdesk & AI Agent currently sits at position #20 in the Helpdesk category on Shopify. That places it in the top 8% of 263 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Convi: AI Helpdesk & AI Agent integrate with?
Convi: AI Helpdesk & AI Agent lists 8 integrations on its Shopify marketplace page. The most prominent are Checkout, Shopify Admin, Gorgias, Instagram, Klaviyo, Messenger, plus 2 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are Convi: AI Helpdesk & AI Agent reviews?
Convi: AI Helpdesk & AI Agent has received 0 reviews in the last 30 days, 1 in the last 90 days. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.
What languages does Convi: AI Helpdesk & AI Agent support?
Convi: AI Helpdesk & AI Agent declares support for 8 languages on its Shopify marketplace listing: English, Dutch, Spanish, French, Italian, Portuguese (Portugal), with 2 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.