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1. Listing metadata
Field-level data| Convi | Jotform AI Chatbot ‑ Live Chat | |
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| Description | ||
| Screenshots | images | images |
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| Developer |
| Convi | Jotform AI Chatbot ‑ Live Chat | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer |
Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
| Metric | Convi: AI Helpdesk & Chatbot | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 3.9 ★ |
| Total reviews | 13 | ★ 35 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | 0 new |
| Languages | 8 supported | 7 supported |
| Listed since | Jun 2025 | Apr 2025 |
Based on the data on this page, Convi: AI Helpdesk & Chatbot is the stronger choice for most Shopify App Store merchants — 5.0★ vs Jotform AI Chatbot ‑ Live Chat's 3.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Convi: AI Helpdesk & Chatbot at Free plan available, Jotform AI Chatbot ‑ Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Convi: AI Helpdesk & Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Jotform AI Chatbot ‑ Live Chat's 35-review base may include the workflow context that matches your specific use case better than Convi: AI Helpdesk & Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Convi: AI Helpdesk & Chatbot audit • Jotform AI Chatbot ‑ Live Chat audit
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| Keyword | Convi | Jotform AI Chatbot ‑ Live Chat |
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| automated customer support | #9 | #17 |
| chatbot live | #14 | #18 |
| ai chatbot live | #14 | #18 |
| chatbot live chat | #14 | #18 |
| live | #23 | #19 |
| Signal | Convi | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Average rating | 5.0 ★ (13) | 3.9 ★ (35) |
| Rating distribution | 591% 40% 30% 20% 19% | 570% 410% 33% 20% 118% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +0 | +0 |
| Reviews · last 90 days | +1 | +3 |
Both Convi: AI Helpdesk & Chatbot and Jotform AI Chatbot ‑ Live Chat offer paid plans only. Convi: AI Helpdesk & Chatbot starts at Free plan available; Jotform AI Chatbot ‑ Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
Convi: AI Helpdesk & Chatbot has the higher average rating (5.0★ from 13 reviews) compared to Jotform AI Chatbot ‑ Live Chat (3.9★ from 35 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Convi: AI Helpdesk & Chatbot holds the higher average rating (5.0★ vs 3.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Jotform AI Chatbot ‑ Live Chat has the deeper published review base (35 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Convi: AI Helpdesk & Chatbot typically suits early-stage and growth-mode teams based on its published review base (13 reviews). Jotform AI Chatbot ‑ Live Chat typically suits early-stage and growth-mode teams based on its published review base (35 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Excellent!!!!
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
Easy to use.
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents
Migration support varies by app and category. Convi: AI Helpdesk & Chatbot and Jotform AI Chatbot ‑ Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Convi: AI Helpdesk & Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Eu gostei muito, ainda estou experimentando mas já me surpreendeu em como é fácil e extremamente eficaz!
