Convi ‑ AI Support Chatbot vs Gladly
Side-by-side comparison · 24 data points
Convi ‑ AI Support Chatbot
AI chatbot that answers customer support questions 24/7. Helps reduce ticket volume automatically.
Built for ShopifyShopifyFree plan available
At a glance
| Metric | Convi ‑ AI Support Chatbot | Gladly: AI Customer Support |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 11 | ★ 28 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2025 | Feb 2021 |
AppRanks verdict
Generated from live data on this pageConvi ‑ AI Support Chatbot edges out Gladly: AI Customer Support on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Convi ‑ AI Support Chatbot at Free plan available, Gladly: AI Customer Support at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Convi ‑ AI Support Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gladly: AI Customer Support's 28-review base may include the workflow context that matches your specific use case better than Convi ‑ AI Support Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Convi ‑ AI Support Chatbot audit • Gladly: AI Customer Support audit
1. Listing metadata
Field-level data| Convi ‑ AI Support Chatbot | Gladly | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
Convi ‑ AI Support Chatbot
Gladly
Free
Starter
19
- Live widget on storefront
- 50 AI resolution per month
- Custom Instructions & Prompts
- Custom FAQ knowledges
- Smart handing over conversation to human
- Order tracking ability
Free
—
- 100 AI interactions to test out
- AI agent for chat & email
- Shopify product recommendations
- Integrates with Shopify, Klaviyo & more
- 1 team member seat
Free
Starter
49
- Live widget on storefront
- 150 AI resolution per month
- Custom Instructions & Prompts
- Custom FAQ knowledges
- Smart handing over conversation to human
- Order tracking ability
Starter
250
- $1.50 per AI Resolution
- $0.25 per AI Assist
- $120/mo per team member
Free
Starter
99
- Live widget on storefront
- 350 AI resolution per month
- Custom Instructions & Prompts
- Custom FAQ knowledges
- Smart handing over conversation to human
- Order tracking ability
—
Paid #1
Test
—
- Unlimited test chats - No live access
- Unlimited product catalogue
- Answer based on product & store data
- Native Shopify integration
- Multilingual responses
—
3. Features
As listed by each developerConvi ‑ AI Support Chatbot
- Answer questions instantly using AI trained on your store's own data.
- Provide 24/7 support and resolve common questions on orders, shipping & returns.
- Help customers find the right products with a built-in product search.
- Let AI handle first-line support; escalate complex issues to your team's inbox.
- Support your global customers by chatting in multiple languages automatically.
Gladly
- AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
- AI Assist: AI gathers context and hands off to your team, reducing handle time
- Conversation History: Every email and chat in one view — no repeat explanations
- Native Email & Chat Support: Manage email and chat queries from one place
- Usage-Based Pricing: Pay only when Gladly helps your customer resolve an issue
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryChat15 shared · 33 total
Convi ‑ AI Support Chatbot
- AI chatbots
- Customer insights
- Live chat
- Multi-language
- Cross-sell
- FAQs
- Order updates
- Product recommendations
- Upsell
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Welcome messages
- Agent avatar
- —Agent analytics
- —Callback
- —Email chat
- —Encryption
- —File upload
- —Push notifications
- —Real-time translation
- —SMS
- —Social media
- —Voice support
- —Discounts
- —Greetings
- —Quick replies
- —Shipping alerts
- —Business hours
- —Emojis and stickers
- —Tagging
Gladly
- AI chatbots
- Customer insights
- Live chat
- Multi-language
- Cross-sell
- FAQs
- Order updates
- Product recommendations
- Upsell
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Welcome messages
- —Agent avatar
- Agent analytics
- Callback
- Email chat
- Encryption
- File upload
- Push notifications
- Real-time translation
- SMS
- Social media
- Voice support
- Discounts
- Greetings
- Quick replies
- Shipping alerts
- Business hours
- Emojis and stickers
- Tagging
Helpdesk13 shared · 24 total
Convi ‑ AI Support Chatbot
- Chatbot
- FAQs
- Help center
- Live chat
- Social media
- AI responses
- Auto-reply
- Customer notifications
- Multi-language
- Order tracking
- Reports
- Unified inbox
- —Phone
- —Self-service
- —SMS
- —AI summaries
- —Analytics
- —Auto-assign
- —Escalation
- —Multi-store
- —Response templates
- —Rule-based triggers
- —Tagging
Gladly
- Chatbot
- FAQs
- Help center
- Live chat
- Social media
- AI responses
- Auto-reply
- Customer notifications
- Multi-language
- Order tracking
- Reports
- Unified inbox
- Phone
- Self-service
- SMS
- AI summaries
- Analytics
- Auto-assign
- Escalation
- Multi-store
- Response templates
- Rule-based triggers
- Tagging
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Convi ‑ AI Support Chatbot | Gladly |
|---|---|---|
| customer support chatbot | #2 | #9 |
| customer support tool | #18 | #4 |
| ai support chatbot | #1 | #31 |
| ai customer support | #35 | #2 |
| support chatbot | #1 | #47 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsConvi ‑ AI Support Chatbot · 1 changes
- Apr 12descriptionListing copy updated
Gladly · 5 changes
- May 14descriptionListing copy updated
- May 14descriptionListing copy updated
- May 14descriptionListing copy updated
- May 14descriptionListing copy updated
- May 14featuresFeatures list updated
9. App details
Long-form description · keyword frequencyConvi ‑ AI Support Chatbot
Convi is a no-code AI chat application that provides automated customer support. The chatbot learns from your store's products, policies, and FAQs to answer common questions around the clock. Customers can also use the chat to find products and check for availability. This allows your support team to focus on complex inquiries. The app features a quick one-click setup process and the AI begins learning from your store data immediately after installation.
Top keywords
- ai2×2.78%
- chat2×2.78%
- products2×2.78%
- support2×2.78%
Gladly
A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed.
Top keywords
- customers3×3.85%
- ai2×2.56%
Frequently asked
Common questions about this comparisonIs Convi ‑ AI Support Chatbot or Gladly: AI Customer Support cheaper?
Both Convi ‑ AI Support Chatbot and Gladly: AI Customer Support offer paid plans only. Convi ‑ AI Support Chatbot starts at Free plan available; Gladly: AI Customer Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Which has better reviews, Convi ‑ AI Support Chatbot or Gladly: AI Customer Support?
Convi ‑ AI Support Chatbot has the higher average rating (5.0★ from 11 reviews) compared to Gladly: AI Customer Support (4.7★ from 28 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose Convi ‑ AI Support Chatbot or Gladly: AI Customer Support?
It depends on what you're optimizing for. Convi ‑ AI Support Chatbot fits better if you prioritize rating consistency; Gladly: AI Customer Support is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, Convi ‑ AI Support Chatbot or Gladly: AI Customer Support?
Both apps are one-click installs from the Shopify App Store marketplace. Gladly: AI Customer Support has more onboarding documentation maturity (28 reviews vs 11), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
Convi ‑ AI Support Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (11 reviews). Gladly: AI Customer Support aligns more with early-stage and growth-mode stores (28 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between Convi ‑ AI Support Chatbot and Gladly: AI Customer Support?
Migration support varies by app and category. Convi ‑ AI Support Chatbot and Gladly: AI Customer Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Convi ‑ AI Support Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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