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1. Listing metadata
Field-level data| Convi | Gorgias | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Convi | Gorgias | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Convi: AI Helpdesk & AI Agent | Gorgias: AI, Helpdesk & Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.3 ★ |
| Total reviews | 13 | ★ 703 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Review velocity (30d) | 0 new | ★ 25 new |
| Languages | 8 supported | 1 supported |
| Listed since | Jun 2025 | Mar 2017 |
Based on the data on this page, Convi: AI Helpdesk & AI Agent is the stronger choice for most Shopify App Store merchants — 5.0★ vs Gorgias: AI, Helpdesk & Chat's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Convi: AI Helpdesk & AI Agent at Free plan available, Gorgias: AI, Helpdesk & Chat at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Gorgias: AI, Helpdesk & Chat has the larger user base (703 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Convi: AI Helpdesk & AI Agent's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Convi: AI Helpdesk & AI Agent; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 703-review base may include the workflow context that matches your specific use case better than Convi: AI Helpdesk & AI Agent's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Convi: AI Helpdesk & AI Agent audit • Gorgias: AI, Helpdesk & Chat audit
| Last updated | — | — |
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| Keyword | Convi | Gorgias |
|---|---|---|
| help desk | #10 | #1 |
| ai helpdesk support | #101 | #2 |
| helpdesk | #154 | #1 |
| helpdesk software | #184 | #2 |
| support | #15 | #7 |
Not featured in any section recently.
| Signal | Convi | Gorgias |
|---|---|---|
| Average rating | 5.0 ★ (13) | 4.3 ★ (703) |
| Rating distribution | 591% 40% 30% 20% 19% | 581% 45% 31% 22% 111% |
| Reviews · last 7 days | +0 | +2 |
| Reviews · last 30 days | +0 | +25 |
| Reviews · last 90 days | +1 | +44 |
Both Convi: AI Helpdesk & AI Agent and Gorgias: AI, Helpdesk & Chat offer paid plans only. Convi: AI Helpdesk & AI Agent starts at Free plan available; Gorgias: AI, Helpdesk & Chat starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Convi: AI Helpdesk & AI Agent has the higher average rating (5.0★ from 13 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.3★ from 703 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Convi: AI Helpdesk & AI Agent holds the higher average rating (5.0★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Gorgias: AI, Helpdesk & Chat has the deeper published review base (703 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Convi: AI Helpdesk & AI Agent typically suits early-stage and growth-mode teams based on its published review base (13 reviews). Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (703 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Excellent!!!!
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works
Migration support varies by app and category. Convi: AI Helpdesk & AI Agent and Gorgias: AI, Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Convi: AI Helpdesk & AI Agent" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
An essential, evolving partner for Alessi’s customer experience! Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score. Working with our Customer Success Manager and the e
We’ve had a very positive experience with Gorgias, both with the platform itself and, especially, with the level of support provided by their Customer Success team. Throughout our time with Gorgias, we’ve had the opportunity to work with several Customer Success Managers, including Liam, Dee, and now Hannah, and each o
Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional. Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team
