BestChat: AI Chatbot+Live Chat for Shopify App Store
By BestChat
BestChat: AI Chatbot+Live Chat is the #95 ranked chat app on Shopify, with a 4.7 average rating from 138 reviews, with a free plan available, as of July 9, 2026.
BestChat: AI Chatbot+Live Chat is a Shopify App Store app by BestChat, launched January 2022. With a rating of 4.7★ from 138 reviews, it currently ranks #95 in the Chat category.
AppRanks data: BestChat: AI Chatbot+Live Chat ranks #95 in Chat on Shopify App Store, placing it in the top 25% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
BestChat: AI Chatbot+Live Chat is a highly rated Shopify app with a growing review traction. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 138 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.7★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by BestChat — established developer track record
Cons
- −Single-language listing (English and Chinese (Simplified)) — international merchants may need translation tooling
Looking to switch from BestChat: AI Chatbot+Live Chat?
See BestChat: AI Chatbot+Live Chat's alternatives ranked by audit score, rating, and review velocity.
About BestChat: AI Chatbot+Live Chat
How BestChat: AI Chatbot+Live Chat works
BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify.
Screenshots
Key features
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Real-time Shopify integration boosts live chat and eCommerce efficiency.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- ChatGPT IntegrationIntegrate ChatGPT for AI-driven customer support and engagement.Common
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Differentiator
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Gemini IntegrationIntegrate with Gemini for enhanced functionality and features.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- OpenAI IntegrationUtilize OpenAI's technology for innovative solutions in your projects.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Live ChatProvide instant support to customers through live chat functionality.Common
- 24/7 Customer SupportAccess customer support anytime with 24/7 availability for assistance.Common
Pricing plans
Free
|
Starter10/month
|
Most popular Basic30/month
|
Growth60/month
|
Category rankings
As of Jul 9, 2026- Chat#95of 387Top 25%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
BestChat: AI Chatbot+Live Chat ranks for 46 keywords across Shopify App Store. Here are the top 3:
- Rank #16
- 2.livechatRank #22
- Rank #23
Competitors & alternatives
BestChat: AI Chatbot+Live Chatdoesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is BestChat: AI Chatbot+Live Chat?
BestChat: AI Chatbot+Live Chat is an app for Shopify. It currently holds a 4.7-star rating from 138 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by BestChat.
Is BestChat: AI Chatbot+Live Chat free?
BestChat: AI Chatbot+Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Basic, Growth unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses BestChat: AI Chatbot+Live Chat?
BestChat: AI Chatbot+Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base of 138 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Chat category on Shopify.
Where does BestChat: AI Chatbot+Live Chat rank on Shopify?
BestChat: AI Chatbot+Live Chat currently sits at position #95 in the Chat category on Shopify. That places it in the top 25% of 387 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does BestChat: AI Chatbot+Live Chat integrate with?
BestChat: AI Chatbot+Live Chat lists 5 integrations on its Shopify marketplace page. The most prominent are Checkout, ChatGPT, Gemini, Instagram, OpenAI. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.