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| Metric | BestChat: AI Chatbot+Live Chat | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.8 ★ |
| Total reviews | 142 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | 0 new | ★ 12 new |
| Languages | 1 supported | 6 supported |
| Listed since | Jan 2022 | Jul 2014 |
BestChat: AI Chatbot+Live Chat and Tidio: AI Chatbot & Live Chat are evenly matched on rating (4.7★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: BestChat: AI Chatbot+Live Chat at Free plan available, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,338 reviews vs 142), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. BestChat: AI Chatbot+Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BestChat: AI Chatbot+Live Chat audit • Tidio: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | BestChat | Tidio |
|---|---|---|
| chatbot live chat | #121 | #5 |
| chatbot live | #121 | #5 |
| ai chatbot live | #121 | #5 |
| live chat | #16 | #3 |
| chatbot | #19 | #4 |
Not featured in any section recently.
| Signal | BestChat | Tidio |
|---|---|---|
| Average rating | 4.7 ★ (142) | 4.8 ★ (1.3k) |
| Rating distribution | 588% 45% 34% 21% 11% | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | +0 | +2 |
| Reviews · last 30 days | +0 | +12 |
| Reviews · last 90 days | +0 | +73 |
Both BestChat: AI Chatbot+Live Chat and Tidio: AI Chatbot & Live Chat offer paid plans only. BestChat: AI Chatbot+Live Chat starts at Free plan available; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
BestChat: AI Chatbot+Live Chat (4.7★, 142 reviews) and Tidio: AI Chatbot & Live Chat (4.8★, 1,338 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Tidio: AI Chatbot & Live Chat holds the higher average rating (4.8★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,338 vs 142), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BestChat: AI Chatbot+Live Chat typically suits early-stage and growth-mode teams based on its published review base (142 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,338 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
perfect！！！！！！！！
Help me keep in contact with my current and potential clients.
Migration support varies by app and category. BestChat: AI Chatbot+Live Chat and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BestChat: AI Chatbot+Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
The best app in teh world
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
