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| Metric | BestChat: AI Chatbot+Live Chat | Dondy: WhatsApp Marketing+Chat |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.9 ★ |
| Total reviews | 142 | ★ 820 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 5 |
| Review velocity (30d) | 0 new | — |
| Languages | 1 supported | 5 supported |
| Listed since | Jan 2022 | Mar 2023 |
Dondy: WhatsApp Marketing+Chat edges out BestChat: AI Chatbot+Live Chat on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: BestChat: AI Chatbot+Live Chat at Free plan available, Dondy: WhatsApp Marketing+Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Dondy: WhatsApp Marketing+Chat has the larger user base (820 reviews vs 142), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. BestChat: AI Chatbot+Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Dondy: WhatsApp Marketing+Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — BestChat: AI Chatbot+Live Chat's 142-review base may include the workflow context that matches your specific use case better than Dondy: WhatsApp Marketing+Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BestChat: AI Chatbot+Live Chat audit • Dondy: WhatsApp Marketing+Chat audit
| Last updated | — | — |
|---|
| Keyword | BestChat | Dondy |
|---|---|---|
| chat | #57 | #4 |
| live chat | #16 | #47 |
| ai chatbot | #19 | #47 |
| live chat app | #26 | #41 |
| ai chat | #49 | #20 |
Not featured in any section recently.
| Signal | BestChat | Dondy |
|---|---|---|
| Average rating | 4.7 ★ (142) | 4.9 ★ (820) |
| Rating distribution | 588% 45% 34% 21% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
Both BestChat: AI Chatbot+Live Chat and Dondy: WhatsApp Marketing+Chat offer paid plans only. BestChat: AI Chatbot+Live Chat starts at Free plan available; Dondy: WhatsApp Marketing+Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Dondy: WhatsApp Marketing+Chat has the higher average rating (4.9★ from 820 reviews) compared to BestChat: AI Chatbot+Live Chat (4.7★ from 142 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Dondy: WhatsApp Marketing+Chat holds the higher average rating (4.9★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Dondy: WhatsApp Marketing+Chat has the deeper published review base (820 vs 142), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BestChat: AI Chatbot+Live Chat typically suits early-stage and growth-mode teams based on its published review base (142 reviews). Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode teams based on its published review base (820 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
perfect！！！！！！！！
No reviews yet.
Migration support varies by app and category. BestChat: AI Chatbot+Live Chat and Dondy: WhatsApp Marketing+Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BestChat: AI Chatbot+Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
