Shopify Inbox is the #3 ranked chat app on Shopify, with a 4.6 average rating from 5,796 reviews, 54 of which arrived in the last 30 days, with a free plan available, as of Sep 8, 2026.
Shopify Inbox is a Shopify App Store app by Shopify, launched August 2019. With a rating of 4.6★ from 5,796 reviews, it currently ranks #3 in the Chat category.
AppRanks data: Shopify Inbox added 280 reviews in the last 90 days (24% of its all-time review count) — review velocity is slowing, with the 30-day pace running below the 90-day pace.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Shopify Inbox is a highly rated Shopify app with an established review history. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5,796 reviews indicate the app has been load-tested at scale across diverse store sizes. Review velocity at scale typically signals broad merchant adoption rather than churn — fast-arriving negative reviews would have pulled the rating down by now if the app's core flows were unstable. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +5,796 reviews provide statistical reliability for the rating average
- +Free tier available — no card required to evaluate
- +Published by Shopify — established developer track record
Cons
- −Listing claims 4 features — competitors in the same category usually list 8+
Looking to switch from Shopify Inbox?
See Shopify Inbox's alternatives ranked by audit score, rating, and review velocity.
About Shopify Inbox
How Shopify Inbox works
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
Screenshots
Key features
- Connects to your catalog, inventory, and policies automatically.
- Set your agent’s tone, style, and rules so every reply sounds on-brand.
- Rate chats to train your agent. The more you rate, the sharper it gets.
- Built-in analytics: orders assisted, buyer satisfaction, and more.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Online Store ManagementCreate and manage your online store with ease and efficiency.
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
Ratings and reviews
- 5914 (16%)
- 494 (2%)
- 336 (1%)
- 219 (0%)
- 182 (1%)
Category rankings
As of Sep 8, 2026- Chat#3of 980Top 1%
- Support#10of 30Top 34%
- Store management#20of 37Top 55%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
Shopify Inbox has been featured in the following sections on Shopify App Store in the last 30 days:
- categoryChat
- categoryRecommended support apps
- homePopular with merchants across Shopify
Keyword rankings
Shopify Inbox ranks for 30 keywords across Shopify App Store. Here are the top 3:
- 1.chatRank #3
- Rank #3
- Rank #7
Competitors & alternatives
Shopify Inbox doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Shopify Inbox?
Shopify Inbox is an app for Shopify. It currently holds a 4.6-star rating from 5,796 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Shopify.
How does Shopify Inbox compare to alternatives?
Shopify Inbox currently ranks #3 of 980 apps in the Chat category on Shopify. The closest tracked alternatives are Jotform AI Chatbot ‑ Live Chat and Tidio: AI Chatbot & Live Chat — each shares categories, pricing patterns, or feature signals with Shopify Inbox. AppRanks publishes regularly refreshed side-by-side comparisons (rating, review velocity, ranking deltas, pricing) so merchants can pick the option that fits their store size, integrations, and budget tier.
Who uses Shopify Inbox?
Shopify Inbox is actively installed across Shopify stores tracked by AppRanks. Its review base of 5,796 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the Chat category on Shopify.
Where does Shopify Inbox rank on Shopify?
Shopify Inbox currently sits at position #3 in the Chat category on Shopify. That places it in the top 0% of 980 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Shopify Inbox integrate with?
Shopify Inbox lists 2 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, Online Store. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are Shopify Inbox reviews?
Shopify Inbox has received 54 reviews in the last 30 days, 280 in the last 90 days. The 30-day pace is slower than the 90-day pace — review volume is decelerating. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.
What languages does Shopify Inbox support?
Shopify Inbox declares support for 21 languages on its Shopify marketplace listing: English, French, German, Italian, Japanese, Portuguese (Brazil), with 15 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.