- Category rank
- #3 in Chat
- Price
- Free plan
- New reviews (30 days)
- +23
- Listing audit
- 85/100
Shopify Inbox is a Shopify App Store app by Shopify, launched August 2019. With a rating of 4.6★ from 5,806 reviews, it currently ranks #3 in the Chat category.
Shopify Inbox is the #3 ranked Chat app on Shopify, with a 4.6 average rating from 5,806 reviews, 23 of which arrived in the last 30 days, free to use, as of Oct 21, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 21, 2026
Shopify Inbox is a category-leading Chat app on Shopify, ranked #3 of 1,105 in the category. It holds a 4.6★ average from 5,806 reviews on Shopify, with 23 new in the last 30 days — review velocity is slowing, with the 30-day pace running below the 90-day pace. 9% of the 1,203 reviews archived by AppRanks are 1–2★. It is free to use.
Pros
- +#3 of 1,105 in Chat
- +4.6★ average across 5,806 reviews
- +Free plan available — no paid subscription needed to start
- +Listed on Shopify since 2019
Cons
- −The listing names only 4 features
About Shopify Inbox
How Shopify Inbox works
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
Screenshots
