Side-by-side comparison29% listing overlap (weighted overlap of the two listings' categories, features, keywords and description text)
AI sales agent for eCommerce: sell more & support customers with AI chatbot, live chat & helpdesk.
| Metric | Chatty AI Chatbot & Live Chat | Shopify Inbox |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.6 ★ |
| Total reviews | 1.9k | ★ 5.8k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 |
Chatty AI Chatbot & Live Chat and Shopify Inbox each lead on different measured dimensions — pick by the one that matters most to you.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Chatty AI Chatbot & Live Chat audit • Shopify Inbox audit
| Field | Chatty AI Chatbot & Live Chat | Shopify Inbox |
|---|---|---|
| Tagline | ||
| Listing audit | 95/100 listing audit | 85/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 4 |
| Featured placements | 2 | ★ 4 |
|---|
| Review velocity (30d) | 1 new | ★ 12 new |
|---|
| Languages | 7 supported | 21 supported |
|---|
| Listed since | Jun 2022 | Aug 2019 |
|---|
| Listed |
|---|
None
| Keyword | Chatty AI Chatbot & Live Chat | Shopify Inbox |
|---|---|---|
| chat | #1 | #2 |
| inbox | #2 | #1 |
| email chat | #3 | #4 |
| live chat | #1 | #7 |
| chatbox | #3 | #7 |
| Signal | Chatty AI Chatbot & Live Chat | Shopify Inbox |
|---|---|---|
| Average rating | 4.9 ★ (1.9k) | 4.6 ★ (5.8k) |
| Rating distribution | 596% 43% 30% 20% 11% | 580% 48% 33% 22% 18% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +1 | +12 |
| Reviews · last 90 days | +49 | +126 |
Thanks Hazel for all your help :)
Very nice and fast response. Hazel helped me a lot in a short while.
Customer service is quick, very helpful, and friendly. Andy, has been especially helpful in working through an issue we had with the service.
Great support and very helpful setup assistance. Hazel was quick to respond, explained everything clearly, and helped get our AI agent working properly. Really appreciated the fast turnaround and friendly service. Thank you!
Both Chatty AI Chatbot & Live Chat and Shopify Inbox offer a free plan. Chatty AI Chatbot & Live Chat lists no paid plan with a published price; Shopify Inbox lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Chatty AI Chatbot & Live Chat has the higher average rating (4.9★ from 1,894 reviews) compared to Shopify Inbox (4.6★ from 5,808 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chatty AI Chatbot & Live Chat holds the higher average rating (4.9★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,808 vs 1,894).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Chatty AI Chatbot & Live Chat has 1,894 published reviews; Shopify Inbox has 5,808 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and Shopify Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatty AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
None
Andy was great at helping and solving our issue today. Highly recommend this app
var vild med denne app indtil den blev opdateret. totalt uprofessionelt setup nu - man kan ikke se hvem man chatter med og træningen med agenten er mangelfuld og man kan ikke få rullet de oprindelige indstillinger tilbage - så fra at den var til 5 stjerner er den nu kun til 0 stjerner - hvis jeg kunne give det! Troede
So easy for my customers to message me and I love that it informs me immediately, unlike an email.