Side-by-side comparison · 24 data points·29% similar
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
| Chatty AI Chatbot & Live Chat | Jotform AI Chatbot ‑ Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
| Metric | Chatty AI Chatbot & Live Chat | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Rating | ★ 4.9 ★ | 3.8 ★ |
| Total reviews | ★ 1.8k | 31 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | Yes | Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Review velocity (30d) | ★ 50 new | 1 new |
| Languages | 1 supported | 7 supported |
| Listed since | Jun 2022 | Apr 2025 |
Based on the data on this page, Chatty AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs Jotform AI Chatbot ‑ Live Chat's 3.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, Jotform AI Chatbot ‑ Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,793 reviews vs 31), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Jotform AI Chatbot ‑ Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Chatty AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Jotform AI Chatbot ‑ Live Chat's 31-review base may include the workflow context that matches your specific use case better than Chatty AI Chatbot & Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • Jotform AI Chatbot ‑ Live Chat audit
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| Last updated | — | — |
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| Keyword | Chatty AI Chatbot & Live Chat | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| livechat | #3 | #8 |
| chatbot | #1 | #12 |
| ai chatbot | #1 | #13 |
| jotform ai | #13 | #1 |
| live chat | #1 | #14 |
Not featured in any section recently.
| Signal | Chatty AI Chatbot & Live Chat | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Average rating | 4.9 ★ (1.8k) | 3.8 ★ (31) |
| Rating distribution | 596% 43% 30% 20% 11% | 567% 411% 33% 20% 119% |
| Reviews · last 7 days | +10 | +0 |
| Reviews · last 30 days | +50 | +1 |
| Reviews · last 90 days | +125 | +6 |
Both Chatty AI Chatbot & Live Chat and Jotform AI Chatbot ‑ Live Chat offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; Jotform AI Chatbot ‑ Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat has the higher average rating (4.9★ from 1,793 reviews) compared to Jotform AI Chatbot ‑ Live Chat (3.8★ from 31 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Chatty AI Chatbot & Live Chat fits better if you prioritize rating consistency; Jotform AI Chatbot ‑ Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,793 reviews vs 31), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
We recently installed Chatty on our Shopify store, and the experience has been excellent. The setup process was straightforward, and the interface is very user-friendly. It has helped us streamline customer communication by bringing multiple channels into one place, making it much easier to manage inquiries and respond
Great help from hazel
It is getting worse and worse. The more they raise their prices, the lower the quality becomes. The system constantly gets stuck in loops, is extremely difficult to work with, and logs me out every time I use it on my smartphone. The whole experience is incredibly frustrating. Even the FAQ content is no longer properly
Terrific support. Solid response time and information. Super helpful and kind. Keep up the super great work!
This app is a great asset to get more personnally to the customers. And great support too!
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (1,793 reviews). Jotform AI Chatbot ‑ Live Chat aligns more with early-stage and growth-mode stores (31 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and Jotform AI Chatbot ‑ Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Jotform AI Chatbot ‑ Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.
