Side-by-side comparison · 24 data points·26% similar
| Shopify Inbox | Tidio ‑ Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | Shopify Inbox | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | 4.7 ★ | 4.7 ★ |
| Total reviews | ★ 5.5k | 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | ★ 3 | 2 |
| Review velocity (30d) | ★ 85 new | 33 new |
| Languages | 21 supported | 6 supported |
| Listed since | Aug 2019 | Jul 2014 |
Shopify Inbox and Tidio ‑ Live Chat & AI Chatbot are evenly matched on rating (4.7★ vs 4.7★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Shopify Inbox at Free, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shopify Inbox has the larger user base (5,464 reviews vs 1,281), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Tidio ‑ Live Chat & AI Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shopify Inbox audit • Tidio ‑ Live Chat & AI Chatbot audit
| Listed |
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| Last updated | — | — |
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| Keyword | Shopify Inbox | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| chat | #31 | #2 |
| inbox | #1 | #7 |
| live chat | #11 | #2 |
| email chat | #3 | #10 |
| customer support | #10 | #5 |
| Signal | Shopify Inbox | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 4.7 ★ (5.5k) | 4.7 ★ (1.3k) |
| Rating distribution | 583% 49% 33% 21% 14% | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | +23 | +9 |
| Reviews · last 30 days | +85 | +33 |
| Reviews · last 90 days | +267 | +113 |
Both Shopify Inbox and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Shopify Inbox starts at Free; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Shopify Inbox (4.7★, 5,464 reviews) and Tidio ‑ Live Chat & AI Chatbot (4.7★, 1,281 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Shopify Inbox fits better if you prioritize broader integrations; Tidio ‑ Live Chat & AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Inbox has more onboarding documentation maturity (5,464 reviews vs 1,281), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Shopify Inbox typically suits established stores with steady traffic based on its review-base composition (5,464 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,281 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Muy buena herramienta nueva de IA nos encanto
Très bonne application gratuite. Elle s’intègre parfaitement à ma boutique Shopify et facilite les échanges avec les visiteurs. L’interface est simple, intuitive et agréable à utiliser. Je la recommande vivement !
Great for handling customer support if you run 1 brand with multiple channels
Migration support varies by app and category. Shopify Inbox and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tidio ‑ Live Chat & AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Great app. Especially the AI part. It handles different languages and successfully converts sales.
It's an amazing and essential tool for managing my store. It's actually been the best way to connect with my customers and keep track of my relationships and interactions with everyone—especially potential customers. If you want to connect effectively, TIDIO is the solution!
So far Tidio is meeting our expectations...
