| Metric | Shopify Inbox | SmartBot: Leading AI Chatbot |
|---|---|---|
| Rating | 4.6 ★ | ★ 4.7 ★ |
| Total reviews | ★ 5.8k | 459 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 4 | ★ 5 |
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 2). Pick SmartBot if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Shopify Inbox audit • SmartBot: Leading AI Chatbot audit
| Field | Shopify Inbox | SmartBot |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 96/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Featured placements | 4 | — |
|---|
| Review velocity (30d) | ★ 21 new | 1 new |
|---|
| Languages | 21 supported | 11 supported |
|---|
| Listed since | Aug 2019 | Aug 2023 |
|---|
| Listed |
|---|
None
| Keyword | Shopify Inbox | SmartBot |
|---|---|---|
| chat | #2 | Not ranked |
| chatbot | Not ranked | #3 |
| ai chatbot | Not ranked | #3 |
| email chat | #4 | Not ranked |
| ai chat | Not ranked | #4 |
Not featured in any section recently.
| Signal | Shopify Inbox | SmartBot |
|---|---|---|
| Average rating | 4.6 ★ (5.8k) | 4.7 ★ (459) |
| Rating distribution | 580% 48% 33% 22% 18% | 582% 413% 33% 21% 11% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +21 | +1 |
| Reviews · last 90 days | +147 | +13 |
var vild med denne app indtil den blev opdateret. totalt uprofessionelt setup nu - man kan ikke se hvem man chatter med og træningen med agenten er mangelfuld og man kan ikke få rullet de oprindelige indstillinger tilbage - så fra at den var til 5 stjerner er den nu kun til 0 stjerner - hvis jeg kunne give det! Troede
Both Shopify Inbox and SmartBot: Leading AI Chatbot offer a free plan. Shopify Inbox lists no paid plan with a published price; SmartBot: Leading AI Chatbot lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
SmartBot: Leading AI Chatbot has the higher average rating (4.7★ from 459 reviews) compared to Shopify Inbox (4.6★ from 5,806 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SmartBot: Leading AI Chatbot holds the higher average rating (4.7★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,806 vs 459).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Shopify Inbox has 5,806 published reviews; SmartBot: Leading AI Chatbot has 459 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Shopify Inbox and SmartBot: Leading AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SmartBot: Leading AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
So easy for my customers to message me and I love that it informs me immediately, unlike an email.
i like the app very much its great with free plan also
That the bot helps to answer questions the customer may have about the products or the site. They do a good job answering questions. You have to make sure that the bot works and it is a good way to help you improve your store.