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1. Listing metadata
Field-level data| BestChat | Chatty AI Chatbot & Live Chat | |
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| BestChat | Chatty AI Chatbot & Live Chat | |
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Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
| Metric | BestChat: AI Chatbot+Live Chat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.9 ★ |
| Total reviews | 138 | ★ 1.8k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 4 |
| Review velocity (30d) | — | 48 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2022 | Jun 2022 |
Chatty AI Chatbot & Live Chat edges out BestChat: AI Chatbot+Live Chat on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: BestChat: AI Chatbot+Live Chat at Free plan available, Chatty AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,803 reviews vs 138), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. BestChat: AI Chatbot+Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Chatty AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — BestChat: AI Chatbot+Live Chat's 138-review base may include the workflow context that matches your specific use case better than Chatty AI Chatbot & Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BestChat: AI Chatbot+Live Chat audit • Chatty AI Chatbot & Live Chat audit
| Keyword | BestChat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| live chat | #171 | #1 |
| ai chatbot | #23 | #1 |
| live | #22 | #2 |
| livechat | #22 | #3 |
| chatbot | #25 | #1 |
Not featured in any section recently.
No tracked changes.
| Signal | BestChat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 4.7 ★ (138) | 4.9 ★ (1.8k) |
| Rating distribution | 5— 4— 3— 2— 1— | 596% 43% 30% 20% 11% |
| Reviews · last 7 days | — | +10 |
| Reviews · last 30 days | — | +48 |
| Reviews · last 90 days | — | +124 |
No reviews yet.
Both BestChat: AI Chatbot+Live Chat and Chatty AI Chatbot & Live Chat offer paid plans only. BestChat: AI Chatbot+Live Chat starts at Free plan available; Chatty AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat has the higher average rating (4.9★ from 1,803 reviews) compared to BestChat: AI Chatbot+Live Chat (4.7★ from 138 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. BestChat: AI Chatbot+Live Chat fits better if you prioritize broader integrations; Chatty AI Chatbot & Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,803 reviews vs 138), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
This app is a great asset to get more personnally to the customers. And great support too!
great service and app henzel is the best
Great staff assistance and easy set up!! I highly recommend Chatty !! Thanks allot !
Je n'ai pas l'habitude de mettre des avis, mais là j'ai été agréablement surpris par le sérieux et la rapidité du service client. Je recommande cette application.
BestChat: AI Chatbot+Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (138 reviews). Chatty AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (1,803 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. BestChat: AI Chatbot+Live Chat and Chatty AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BestChat: AI Chatbot+Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
