Side-by-side comparison · 24 data points
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
| BestChat | Chatty AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
| Metric | BestChat: AI Chatbot+Live Chat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.9 ★ |
| Total reviews | 138 | ★ 1.8k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 4 |
| Review velocity (30d) | — | 50 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2022 | Jun 2022 |
Chatty AI Chatbot & Live Chat edges out BestChat: AI Chatbot+Live Chat on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: BestChat: AI Chatbot+Live Chat at Free plan available, Chatty AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,804 reviews vs 138), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. BestChat: AI Chatbot+Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Chatty AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — BestChat: AI Chatbot+Live Chat's 138-review base may include the workflow context that matches your specific use case better than Chatty AI Chatbot & Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BestChat: AI Chatbot+Live Chat audit • Chatty AI Chatbot & Live Chat audit
| Keyword | BestChat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| live chat | #19 | #1 |
| ai chatbot | #23 | #1 |
| live | #24 | #2 |
| livechat | #23 | #3 |
| chatbot | #28 | #1 |
Not featured in any section recently.
No tracked changes.
| Signal | BestChat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 4.7 ★ (138) | 4.9 ★ (1.8k) |
| Rating distribution | 5— 4— 3— 2— 1— | 596% 43% 30% 20% 11% |
| Reviews · last 7 days | — | +11 |
| Reviews · last 30 days | — | +50 |
| Reviews · last 90 days | — | +125 |
No reviews yet.
Both BestChat: AI Chatbot+Live Chat and Chatty AI Chatbot & Live Chat offer paid plans only. BestChat: AI Chatbot+Live Chat starts at Free plan available; Chatty AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat has the higher average rating (4.9★ from 1,804 reviews) compared to BestChat: AI Chatbot+Live Chat (4.7★ from 138 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. BestChat: AI Chatbot+Live Chat fits better if you prioritize broader integrations; Chatty AI Chatbot & Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,804 reviews vs 138), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Hazel was amazing! Super helpful and got it done!
Linda and Hazel were great very helpful
I've had a great experience with the Avada Chat app. It's packed with features and offers everything I need to provide excellent customer support. The app is intuitive, powerful, and very complete. A special thanks to Hana and her colleagues for their outstanding support. They were patient, knowledgeable, and helped me
Testing the app for the first day. Everything looks pretty good, still need to run a few more tests. Need a small adjustment on the chatbox icon for phone device, and Andy was very quick on achieving that for us. 5 starts to him.
I've had a fantastic experience with Chatty! The support team was absolutely outstanding. They stayed online with me the entire time while I was setting everything up, answered all of my questions promptly, and made sure everything was working perfectly before ending the chat. It's rare to find support that's this pati
BestChat: AI Chatbot+Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (138 reviews). Chatty AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (1,804 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. BestChat: AI Chatbot+Live Chat and Chatty AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BestChat: AI Chatbot+Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
