b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement for Salesforce AppExchange
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement is the #15 ranked telephony app on Salesforce, with a 4.9 average rating from 36 reviews, as a paid app, as of Jul 15, 2026.
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement is a Salesforce AppExchange app by Bucher + Suter. With a rating of 4.9★ from 36 reviews, it currently ranks #15 in the Telephony category.
AppRanks data: b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement ranks #15 in Telephony on Salesforce AppExchange, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 36 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Bucher + Suter — established developer track record
Cons
- −Limited review base (36) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement
How b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement works
Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers. Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector.
This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/
Key features
- Agents can manage voice, case, email, and omni-channel interactions, all within the CRM.
- Seamless Open CTI integration with the Salesforce GUI streamlines agent workflow by creating a “single pane of glass.”
- Optimized caller routing configurable through user-defined rules designed to ensure customers are put in touch with the right agent, right away, every time.
- Support for real-time WCCAI transcription that empowers Salesforce Einstein and improves agent efficiency and accountability.
- Salesforce Sales Engagement (formerly High Velocity Sales) ready.
- Cisco Mobile Agent ready.
Category rankings
As of Jul 15, 2026- Telephony#15of 118Top 13%
- Agent Productivity#22of 306Top 8%
- Admin And Developer Tools#49of 528Top 10%
- Customer Service#64of 1,110Top 6%
- It And Administration#116of 1,462Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement is an app for Salesforce. It currently holds a 4.9-star rating from 36 merchant reviews, and it has been listed on the marketplace since 2012. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Bucher + Suter.
Is b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement free?
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement does not offer a permanent free plan on Salesforce. Pricing starts at 35, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement rank on Salesforce?
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement currently sits at position #15 in the Telephony category on Salesforce. That places it in the top 13% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement integrate with?
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement lists 5 integrations on its Salesforce marketplace page. The most prominent are Financial Services Cloud, Health Cloud, Government Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement support?
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement declares support for 2 languages on its Salesforce marketplace listing: en, de. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.