Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 36), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement aligns more with early-stage and growth-mode stores (36 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Migration support varies by app and category. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs b+s Connects for — Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

Shopifypaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.”242 chars
Description	1127 / 2000 chars56% used	559 / 2000 chars28% used
Screenshots	—	—
Languages	enfrdeptes	ende
Platforms	Shopify	Shopify
Developer	Talkdesk	Bucher + Suter

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement
Rating	4.7 ★	★ 4.9 ★
Total reviews	★ 699	36
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	5 supported	2 supported
Listed since	Apr 2016	Jun 2012

AppRanks verdict

Generated from live data on this page

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement edges out Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 36), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	April 14, 2016	June 22, 2012

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement
agent	#2	#12
contact	#3	#19

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers. Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector. This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/

Top keywords

salesforce3×3.85%
connector2×2.56%
means2×2.56%
salesforce connector2×2.56%

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

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More popular comparisons

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?