Which has better reviews, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement has the higher average rating (4.9★ from 36 reviews) compared to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics (4.8★ from 217 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the deeper published review base (217 vs 36), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement typically suits early-stage and growth-mode teams based on its published review base (36 reviews). CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode teams based on its published review base (217 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Migration support varies by app and category. b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

b+s Connects for vs CloudCall for — Salesforce

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Side-by-side comparison · 24 data points

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

4.9·36reviews

The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.

salesforcepaid

1. Listing metadata

Field-level data

	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
Tagline	“The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.”242 chars	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars
Description	559 / 2000 chars28% used	1103 / 2000 chars55% used
Screenshots	—	—
Languages	ende	en
Platforms	Salesforce	Salesforce
Developer	Bucher + Suter	CloudCall

At a glance

8 metrics · auto-computed

Feature comparison between b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics
Metric	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
Rating	★ 4.9 ★	4.8 ★
Total reviews	36	★ 217
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	★ 6	3
Languages	2 supported	1 supported
Listed since	Jun 2012	Jul 2013

AppRanks verdict

Generated from live data on this page

The call

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement edges out CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement at paid, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 36), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement; mid-market and enterprise admins with specific feature requirements should evaluate both — CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's 217-review base may include the workflow context that matches your specific use case better than b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	June 22, 2012	July 19, 2013

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
for seamless	Not ranked	#1
seamless	Not ranked	#1
interactive	#8	Not ranked
connects	#9	Not ranked
connector	#12	Not ranked

6. App details

Long-form description · keyword frequency

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers. Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector. This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/

Top keywords

salesforce3×3.85%
connector2×2.56%
means2×2.56%
salesforce connector2×2.56%

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×1.27%
key2×1.27%
logging2×1.27%
mobile2×1.27%

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

1. Listing metadata

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics cheaper?

Which has better reviews, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Should I choose b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Which is faster to set up, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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