Is Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement (4.9★, 36 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 36), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement aligns more with early-stage and growth-mode stores (36 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs b+s Connects for — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.”242 chars
Description	1144 / 2000 chars57% used	559 / 2000 chars28% used
Screenshots	—	—
Languages	en	ende
Platforms	Shopify	Shopify
Developer	Vonage	Bucher + Suter

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement
Rating	★ 4.9 ★	4.9 ★
Total reviews	★ 1k	36
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	1 supported	2 supported
Listed since	May 2010	Jun 2012

AppRanks verdict

Generated from live data on this page

Vonage Premier for Salesforce Voice Contact Center and CTI and b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Vonage Premier for Salesforce Voice Contact Center and CTI at paid, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 36), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement audit

Listed	May 22, 2010	June 22, 2012

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement
center	#4	#12
agent	#6	#12
contact	#8	#19
contact form	#70	#101

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers. Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector. This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/

Top keywords

salesforce3×3.85%
connector2×2.56%
means2×2.56%
salesforce connector2×2.56%

Vonage Premier for Salesforce Voice Contact Center and CTI vs b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement?

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