These 10 apps lead Shopify App Store's Support category as of September 2026 — ranked by user rating, review count, and audit score, refreshed every 24 hours from the canonical Shopify marketplace listing.
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Updated · methodology: audit-score · About AppRanks
This is the curated shortlist — the top-ranked support apps. To browse every support app on Shopify App Store, see the full Support category.
This list ranks the top 10 Shopify apps classified under Support by the source marketplace's own taxonomy — apps appear here only because Shopify App Store itself tags them in this category, not because of any AppRanks editorial decision. Within the category set, ranking uses a Bayesian-ish blend of average rating × natural log of review count: the formula is , so a high-rating-low-review app doesn't leapfrog an established listing on a single 5-star outlier. The blend favors apps that are both well-reviewed AND have an established user base.
rating × ln(reviewCount + 1)AppRanks does not invent a proprietary score for public surfaces — the rank shown mirrors the marketplace's published category position exactly, scraped on a 12-24 hour refresh cycle from the canonical Shopify App Store listing. The category lookup happens at request time and the page is cached at the edge for 1 hour to absorb traffic spikes; the underlying ranking data refreshes daily so the list stays accurate within one day of any source change. AppRanks does not editorially promote or demote apps based on advertiser or partnership status — the same blend formula applies uniformly across every app on this platform.
Ranks #1 in the Shopify App Store support category as a mixed-rating listing. Currently has a growing review traction (334 reviews, 3.9★ avg). Pricing: Free trial available. Position holds for the trailing 30-day window.
Pick if: Pick this if you want an emerging support option — WhatFlow: Whatsapp Automation ranks #1 on Shopify App Store and is still building review depth.
Ranks #2 in the Shopify App Store support category as a category-leading listing. A growing review traction (548 reviews) with a 5.0-star average. Pricing: Free plan available. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Zigpoll Customer Surveys holds a 5.0-star average across 548 reviews in the support category.
Ranks #3 in the Shopify App Store support category as a mixed-rating listing. Tracks at 3.4★ across 357 reviews — growing review traction. Pricing: Free plan available. Position holds for the trailing 30-day window.
Pick if: Pick this if you want an emerging support option — SL: WhatsApp Chat + Marketing ranks #3 on Shopify App Store and is still building review depth.
Holds position #4 in the Shopify App Store support category as a mixed-rating listing. Currently has an early-stage review volume (88 reviews, 3.8★ avg). Pricing: Free. Refresh: daily from the source marketplace.
Currently sits at #5 in the Shopify App Store support category as a category-leading listing. An established review history (1,879 reviews) with a 4.9-star average. Pricing: Free plan available. Refresh: daily from the source marketplace.
REVIEWS.io Product Reviews App
Holds position #6 in the Shopify App Store support category as a highly rated listing. Tracks at 4.7★ across 756 reviews — growing review traction. Pricing: Free plan available. Refresh: daily from the source marketplace.
Currently sits at #7 in the Shopify App Store support category as a category-leading listing. Currently has a growing review traction (126 reviews, 4.9★ avg). Pricing: Free plan available. AppRanks tracks this listing on a 24-hour cycle.
O: Chat buttons & Contact Form
Holds position #8 in the Shopify App Store support category as a category-leading listing. A growing review traction (265 reviews) with a 4.9-star average. Pricing: Free. AppRanks tracks this listing on a 24-hour cycle.
Currently sits at #9 in the Shopify App Store support category as a well-rated listing. Tracks at 4.3★ across 703 reviews — growing review traction. Pricing: Free trial available. AppRanks tracks this listing on a 24-hour cycle.
Holds position #10 in the Shopify App Store support category as a category-leading listing. Currently has a growing review traction (142 reviews, 4.8★ avg). Pricing: Free plan available. Source: Shopify App Store's own published category position.
Same data as the ranked cards, condensed into a sortable-by-eye grid: rating × review depth × pricing tier across the top 10 support apps on Shopify App Store.
| # | App | Rating | Reviews | Pricing |
|---|---|---|---|---|
| 1 | WhatFlow: Whatsapp Automation | 3.9★ | 334 | Free trial available |
| 2 | Zigpoll Customer Surveys | 5.0★ | 548 | Free plan available |
| 3 | SL: WhatsApp Chat + Marketing | 3.4★ | 357 | Free plan available |
| 4 | tawk.to Live Chat | 3.8★ | 88 | Free |
| 5 | Chatty AI Chatbot & Live Chat | 4.9★ | 1,879 | Free plan available |
| 6 | REVIEWS.io Product Reviews App | 4.7★ | 756 | Free plan available |
| 7 | SeedGrow WhatsApp Chat Widget | 4.9★ | 126 | Free plan available |
| 8 | O: Chat buttons & Contact Form | 4.9★ | 265 | Free |
| 9 | Gorgias: AI, Helpdesk & Chat | 4.3★ | 703 | Free trial available |
| 10 | EAZE Button | 4.8★ | 142 | Free plan available |
Want to compare any two apps in detail (features, ratings trend, pricing plans side-by-side)? Open the head-to-head page from the "Compare to #N" link on each card above. Custom multi-app comparisons, historical rank trajectory, and CSV export are available on a paid plan.
Methodology details: /glossary/audit-score · /about.
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