O: Chat buttons & Contact Form is the #8 ranked support app on Shopify, with a 4.9 average rating from 257 reviews, 1 of which arrived in the last 30 days, with a free plan available, as of July 9, 2026.
O: Chat buttons & Contact Form is a Shopify App Store app by Omega, launched January 2016. With a rating of 4.9★ from 257 reviews, it currently ranks #8 in the Support category.
AppRanks data: O: Chat buttons & Contact Form ranks #8 in Support on Shopify App Store, placing it in the top 27% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
O: Chat buttons & Contact Form is a category-leading Shopify app with a growing review traction. It is listed in the Support category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 257 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Omega — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
Looking to switch from O: Chat buttons & Contact Form?
See O: Chat buttons & Contact Form's alternatives ranked by audit score, rating, and review velocity.
About O: Chat buttons & Contact Form
How O: Chat buttons & Contact Form works
With one-click integration with Omega: Facebook Messenger Chat & Contact Form, you can keep conversions persistent across your Shopify stores through Facebook chat, chat popup, and 20+ platforms like SMS, Email, Viber, Phone, WeChat, Skype, Line, TikTok, Telegram, Facebook and Instagram, etc. Omega Facebook Messenger Chat help increase sales conversions, generate leads, and improve customer support with one live chat button
Screenshots
Key features
- Build your customer support with Messenger chat, Teleram, and Instagram,...
- All-in-one chat button lets customers chat with you via their preferred chat app
- Customize chat widget's style, device & page target, and preset welcome messages
- Analyze the effectiveness of chat channels: Messenger & contact form
- Messenger welcome message box helps increase customer engagement
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AnalyticsAccess and analyze data to gain insights into your business performance.Niche
- Automated Email ResponsesSend automatic replies to customer inquiries with predefined templates.
- Auto-Sync DataAutomatically synchronize data across platforms for seamless updates.
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Live Chat SupportProvide real-time assistance to customers through a chat window.Common
- Custom CSS StylingApply custom CSS to personalize the look and feel of your store.Common
- Customer Feedback CollectionGather insights and opinions from customers to improve services.Niche
- Custom Field ManagementAdd and manage custom fields for data collection.Niche
- Custom Email TemplatesCreate and customize email templates for various communications.
- Embedded FormsIntegrate forms directly into your site for seamless data collection.Niche
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Differentiator
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Form LimitsSet limits on form submissions to manage data collection effectively.
- Order History TrackingAccess and manage customer order history for better service.
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Order ManagementManage and track all customer orders efficiently.
- Custom Pop-UpsCreate targeted pop-ups for promotions, reviews, and discounts to engage visitors.Niche
- Unlimited Contact ManagementManage an unlimited number of contacts in your database.Niche
- Unlimited Product OptionsOffer unlimited product options for customer customization.Common
- Unlimited RegistrationsAllow unlimited user registrations on your platform.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Lead GenerationCollect and qualify leads through various forms and strategies.
Ratings and reviews
- 5247 (96%)
- 412 (5%)
- 32 (1%)
- 21 (0%)
- 15 (2%)
Category rankings
As of Jul 9, 2026- Support#8of 30Top 27%
- Form#19of 181Top 11%
- Store management#19of 37Top 52%
- Chat#74of 387Top 20%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
O: Chat buttons & Contact Form ranks for 36 keywords across Shopify App Store. Here are the top 3:
- Rank #2
- Rank #4
- Rank #5
Competitors & alternatives
O: Chat buttons & Contact Form competes with these apps in the same space:
Frequently asked questions
What is O: Chat buttons & Contact Form?
O: Chat buttons & Contact Form is an app for Shopify. It currently holds a 4.9-star rating from 257 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Omega.
Is O: Chat buttons & Contact Form free?
O: Chat buttons & Contact Form offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
How does O: Chat buttons & Contact Form compare to alternatives?
O: Chat buttons & Contact Form currently ranks #8 of 30 apps in the Support category on Shopify. The closest tracked alternatives are UpForm Contact Form & Popup and Willdesk: Live Chat&AI Chatbot — each shares categories, pricing patterns, or feature signals with O: Chat buttons & Contact Form. AppRanks publishes daily side-by-side comparisons (rating, review velocity, ranking deltas, pricing) so merchants can pick the option that fits their store size, integrations, and budget tier.
Who uses O: Chat buttons & Contact Form?
O: Chat buttons & Contact Form is actively installed across Shopify stores tracked by AppRanks. Its review base of 257 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Support category on Shopify.
Where does O: Chat buttons & Contact Form rank on Shopify?
O: Chat buttons & Contact Form currently sits at position #8 in the Support category on Shopify. That places it in the top 27% of 30 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does O: Chat buttons & Contact Form integrate with?
O: Chat buttons & Contact Form lists 5 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, Facebook Messenger, Instagram, Live chat, Omega. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are O: Chat buttons & Contact Form reviews?
O: Chat buttons & Contact Form has received 1 reviews in the last 30 days, 1 in the last 90 days. The 30-day pace is faster than the 90-day pace — review volume is accelerating. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.