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1. Listing metadata
Field-level data| O | Willdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| O | Willdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | O: Chat buttons & Contact Form | Willdesk: Live Chat&AI Chatbot |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.8 ★ |
| Total reviews | 265 | ★ 387 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | 0 new |
| Languages | 1 supported | 21 supported |
| Listed since | Jan 2016 | Feb 2021 |
O: Chat buttons & Contact Form edges out Willdesk: Live Chat&AI Chatbot on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: O: Chat buttons & Contact Form at Free plan available, Willdesk: Live Chat&AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Willdesk: Live Chat&AI Chatbot has the larger user base (387 reviews vs 265), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. O: Chat buttons & Contact Form's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to O: Chat buttons & Contact Form; mid-market and enterprise merchants with specific feature requirements should evaluate both — Willdesk: Live Chat&AI Chatbot's 387-review base may include the workflow context that matches your specific use case better than O: Chat buttons & Contact Form's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: O: Chat buttons & Contact Form audit • Willdesk: Live Chat&AI Chatbot audit
| Last updated | — | — |
|---|
| Keyword | O | Willdesk |
|---|---|---|
| messenger | #62 | #51 |
| contact form | #9 | #51 |
| chat | #19 | #49 |
| chat channels | #6 | #68 |
| messenger chat | #2 | #87 |
| Signal | O | Willdesk |
|---|---|---|
| Average rating | 4.9 ★ (265) | 4.8 ★ (387) |
| Rating distribution | 593% 45% 31% 20% 12% | 595% 42% 31% 20% 12% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +0 | +0 |
| Reviews · last 90 days | +1 | +2 |
Don't download and don't waste your time. It seems like a scam because customer service isn't available and is always different. Furthermore, they never resolve issues. I don't recommend it.
Both O: Chat buttons & Contact Form and Willdesk: Live Chat&AI Chatbot offer paid plans only. O: Chat buttons & Contact Form starts at Free plan available; Willdesk: Live Chat&AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
O: Chat buttons & Contact Form has the higher average rating (4.9★ from 265 reviews) compared to Willdesk: Live Chat&AI Chatbot (4.8★ from 387 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
O: Chat buttons & Contact Form holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Willdesk: Live Chat&AI Chatbot has the deeper published review base (387 vs 265), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
O: Chat buttons & Contact Form typically suits early-stage and growth-mode teams based on its published review base (265 reviews). Willdesk: Live Chat&AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (387 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
App just crashed when I need to edit the widget.
The support team is nice and providing assistance immediately
This app is a great help for us because it is fast to communicate with our customers.
kim的服务非常好
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.
Migration support varies by app and category. O: Chat buttons & Contact Form and Willdesk: Live Chat&AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from O: Chat buttons & Contact Form" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Excellent; the team is very professional.
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place. One thing that genuinely surprised us was how good the mobile app is. Being able to manag
