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1. Listing metadata
Field-level data| O | Formful – Contact Form Builder | |
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| O | Formful – Contact Form Builder | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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Build multi-language forms with AI — file uploads, captcha, customer sync and B2B automation
| Metric | O: Chat buttons & Contact Form | Formful – Contact Form Builder |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.6 ★ |
| Total reviews | ★ 258 | 94 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 3 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | ★ 1 new | 0 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2016 | Jul 2023 |
Based on the data on this page, O: Chat buttons & Contact Form is the stronger choice for most Shopify App Store merchants — 4.9★ vs Formful – Contact Form Builder's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: O: Chat buttons & Contact Form at Free, Formful – Contact Form Builder at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. O: Chat buttons & Contact Form has the larger user base (258 reviews vs 94), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Formful – Contact Form Builder's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to O: Chat buttons & Contact Form; mid-market and enterprise merchants with specific feature requirements should evaluate both — Formful – Contact Form Builder's 94-review base may include the workflow context that matches your specific use case better than O: Chat buttons & Contact Form's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: O: Chat buttons & Contact Form audit • Formful – Contact Form Builder audit
| Keyword | O | Formful – Contact Form Builder |
|---|---|---|
| contact forms | #11 | #5 |
| contact form | #10 | #6 |
| contact | #10 | #8 |
| form | #14 | #10 |
| forms | #17 | #9 |
| Signal | O | Formful – Contact Form Builder |
|---|---|---|
| Average rating | 4.9 ★ (258) | 4.6 ★ (94) |
| Rating distribution | 593% 44% 31% 20% 12% | 581% 410% 33% 20% 15% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +1 | +0 |
| Reviews · last 90 days | +1 | +3 |
Don't download and don't waste your time. It seems like a scam because customer service isn't available and is always different. Furthermore, they never resolve issues. I don't recommend it.
Both O: Chat buttons & Contact Form and Formful – Contact Form Builder offer paid plans only. O: Chat buttons & Contact Form starts at Free; Formful – Contact Form Builder starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
O: Chat buttons & Contact Form has the higher average rating (4.9★ from 258 reviews) compared to Formful – Contact Form Builder (4.6★ from 94 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. O: Chat buttons & Contact Form fits better if you prioritize rating consistency; Formful – Contact Form Builder is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. O: Chat buttons & Contact Form has more onboarding documentation maturity (258 reviews vs 94), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
App just crashed when I need to edit the widget.
The support team is nice and providing assistance immediately
This app is a great help for us because it is fast to communicate with our customers.
This app is simple to use, quick to set up, and offers features that are easy to understand right away. The support team has also been excellent—every time I had a question, they replied quickly and provided helpful, straightforward answers. Overall, I’m really happy with the app and the service.
Hi, Are you still in business? App is taking forever to load in our store admin and you customer service is basically inexistant. Thank you
O: Chat buttons & Contact Form typically suits early-stage and growth-mode stores based on its review-base composition (258 reviews). Formful – Contact Form Builder aligns more with early-stage and growth-mode stores (94 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. O: Chat buttons & Contact Form and Formful – Contact Form Builder both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Formful – Contact Form Builder" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
