tawk.to Live Chat is the #4 ranked support app on Shopify, with a 3.6 average rating from 85 reviews, with a free plan available, as of July 9, 2026.
tawk.to Live Chat is a Shopify App Store app by tawk.to, launched November 2015. With a rating of 3.6★ from 85 reviews, it currently ranks #4 in the Support category.
AppRanks data: tawk.to Live Chat ranks #4 in Support on Shopify App Store, placing it in the top 14% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
tawk.to Live Chat is a mixed-rating Shopify app with a limited review volume. It is listed in the Support category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 85 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by tawk.to — established developer track record
Cons
- −Average rating below 4.0 (3.6★) — read recent low-star reviews before committing
- −Limited review base (85) — ratings can shift significantly with new feedback
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About tawk.to Live Chat
How tawk.to Live Chat works
The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats.
Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.
tawk.to’s live chat app, CRM, knowledge base and ticketing system integrate seamlessly with your Shopify store, so you can assist visitors in the moment of decision and provide real-time customer support.
Screenshots
Key features
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
- Need help? Reach out to our support team 24x7 for live assistance.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Webhook IntegrationIntegrate webhooks to enable real-time data transfer between applications.
- Live ChatProvide instant support to customers through live chat functionality.Differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.Common
- WhatsApp CRM IntegrationConnect your CRM with WhatsApp for seamless communication and customer engagement.
Category rankings
As of Jul 9, 2026- Support#4of 30Top 14%
- Store management#16of 37Top 44%
- Chat#219of 387Top 57%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
tawk.to Live Chat has been featured in the following sections on Shopify App Store in the last 30 days:
- categorySupport
- categoryRecommended support apps
Keyword rankings
tawk.to Live Chat ranks for 11 keywords across Shopify App Store. Here are the top 3:
- Rank #229
- Rank #230
- Rank #234
Competitors & alternatives
tawk.to Live Chatdoesn't have curated competitor matchups yet. Other tracked support apps on Shopify:
Frequently asked questions
What is tawk.to Live Chat?
tawk.to Live Chat is an app for Shopify. It currently holds a 3.6-star rating from 85 merchant reviews, and it has been listed on the marketplace since 2015. It is listed under the Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by tawk.to.
Is tawk.to Live Chat free?
tawk.to Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses tawk.to Live Chat?
tawk.to Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Support category on Shopify.
Where does tawk.to Live Chat rank on Shopify?
tawk.to Live Chat currently sits at position #4 in the Support category on Shopify. That places it in the top 13% of 30 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does tawk.to Live Chat integrate with?
tawk.to Live Chat lists 5 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, Google Analytics, Webhooks, Wordpress, Zapier. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.