Nutshell is the #13 ranked crm and marketing app on Zendesk, with a 4.0 average rating from 38 reviews, with a free plan available, as of Sep 9, 2026.
Nutshell is a Zendesk Marketplace app by Nutshell. With a rating of 4.0★ from 38 reviews, it currently ranks #13 in the CRM and Marketing category.
AppRanks data: Nutshell ranks #13 in CRM and Marketing on Zendesk Marketplace, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Nutshell is a well-rated Zendesk app with a limited review volume. It is listed in the CRM and Marketing category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 38 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (38) — ratings can shift significantly with new feedback
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See Nutshell's alternatives ranked by audit score, rating, and review velocity.
About Nutshell
How Nutshell works
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About this app
Save time and stay organized with Nutshell for Zendesk.
With Nutshell for Zendesk, you can:
View Nutshell customer data in every Zendesk ticket
Automatically sync support conversations to customer timelines
Give your entire team unified customer visibility across sales and support
Nutshell is an intuitive CRM built for B2B teams who want to work smarter and close deals faster. Since 2009, we've helped over 5,000 companies across 50 countries streamline their sales, marketing, and customer engagement.
From team collaboration tools to one-click integrations with the most popular business software, Nutshell helps sales reps save time, build stronger relationships, and get more deals to "yes"—without the complexity.
How the integration works
The Nutshell integration for Zendesk automatically syncs your support tickets and displays complete customer context right where your team needs it.
When support agents are working in Zendesk, they'll see Nutshell customer data in the ticket view—no switching between apps.
New and updated tickets sync automatically to customer records in Nutshell, including ticket details, requester information, agent replies, and ticket metadata. If the ticket requester matches an existing contact in Nutshell, the ticket appears in that person's timeline and activity records. If there's no matching contact, agents see a form to quickly create a new person.
Nutshell for Zendesk requires a Nutshell account. Not a customer? Start a free 14-day trial at nutshell.com/signup.
We're here for you
If you need a hand, please contact us at [email protected], or visit our help center at https://support.nutshell.com/
For privacy information, go to https://support.nutshell.com/en/articles/8428993-terms-conditions-nutshell-s-privacy-policy.
Screenshots
Category rankings
As of Sep 9, 2026- CRM and Marketing#13of 231Top 6%
- Workflows#18of 293Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Nutshell ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #4
Competitors & alternatives
Nutshell doesn't have curated competitor matchups yet. Other tracked crm and marketing apps on Zendesk:
Where Nutshell stands in the CRM and Marketing category
Nutshell ranks #13 of 231 apps in the CRM and Marketing category, placing it in the top 6% of the listing.
Frequently asked questions
What is Nutshell?
Nutshell is an app for Zendesk. It currently holds a 4.0-star rating from 38 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the CRM and Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Nutshell.
Who uses Nutshell?
Nutshell is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the CRM and Marketing category on Zendesk.
Where does Nutshell rank on Zendesk?
Nutshell currently sits at position #13 in the CRM and Marketing category on Zendesk. That places it in the top 6% of 231 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.