Mailchimp Activity vs Nutshell

Note: This app requires that customer lists be enabled in your Zendesk Support account. Help support team members manage and track all customer interactions from Zendesk Support and Mailchimp, all in one place. With the Mailchimp Activity app, team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign. Get ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive. With the Mailchimp Activity app, you can: View all email campaigns from Mailchimp that a Zendesk Support ticket requester has received. View in-depth details of the actions the Zendesk Support ticket requester took with each Mailchimp campaign. Manage the ticket requester's Mailchimp mailing list subscriptions. Also, make sure to check out the Mailchimp Campaign app. It lets you send email campaigns to targeted lists of customers, and proactively communicate and follow up with your customers. How Mailchimp works: More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers. By enabling this app, You agree to the Built by Zendesk Terms of Use.

About this app Save time and stay organized with Nutshell for Zendesk. With Nutshell for Zendesk, you can: View Nutshell customer data in every Zendesk ticket Automatically sync support conversations to customer timelines Give your entire team unified customer visibility across sales and support Nutshell is an intuitive CRM built for B2B teams who want to work smarter and close deals faster. Since 2009, we've helped over 5,000 companies across 50 countries streamline their sales, marketing, and customer engagement. From team collaboration tools to one-click integrations with the most popular business software, Nutshell helps sales reps save time, build stronger relationships, and get more deals to "yes"—without the complexity. How the integration works The Nutshell integration for Zendesk automatically syncs your support tickets and displays complete customer context right where your team needs it. When support agents are working in Zendesk, they'll see Nutshell customer data in the ticket view—no switching between apps. New and updated tickets sync automatically to customer records in Nutshell, including ticket details, requester information, agent replies, and ticket metadata. If the ticket requester matches an existing contact in Nutshell, the ticket appears in that person's timeline and activity records. If there's no matching contact, agents see a form to quickly create a new person. Nutshell for Zendesk requires a Nutshell account. Not a customer? Start a free 14-day trial at nutshell.com/signup. We're here for you If you need a hand, please contact us at support@nutshell.com, or visit our help center at https://support.nutshell.com/ For privacy information, go to https://support.nutshell.com/en/articles/8428993-terms-conditions-nutshell-s-privacy-policy.