Salesforce is the #21 ranked crm and marketing app on Zendesk, with a 3.0 average rating from 1,495 reviews, with a free plan available, as of Sep 10, 2026.
Salesforce is a Zendesk Marketplace app by Zendesk. With a rating of 3.0★ from 1,495 reviews, it currently ranks #21 in the CRM and Marketing category.
AppRanks data: Salesforce ranks #21 in CRM and Marketing on Zendesk Marketplace, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Salesforce is a mixed-rating Zendesk app with an established review history. It is listed in the CRM and Marketing category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1,495 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +1,495 reviews provide statistical reliability for the rating average
- +Free tier available — no card required to evaluate
- +Published by Zendesk — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
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About Salesforce
How Salesforce works
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Zendesk is a Salesforce ISV partner. We pay fees for the right to integrate the Zendesk application with the Salesforce services and create custom functionality linking the Zendesk application and Salesforce platforms.
The Salesforce integration for Zendesk helps facilitate a unified view of the customer across Sales and Service so you can:
Empower agents with customer context to personalize service interactions by surfacing Salesforce objects and records in Zendesk
Keep your teams in sync by enabling Sales to collaborate on Zendesk tickets directly from Salesforce
Boost productivity with automation by connecting and automating workflows across Zendesk and Salesforce
Empower agents with customer context from Salesforce
Personalize service interactions by viewing any Salesforce objects and records next to a live ticket in Zendesk
Boost team productivity by automating workflows across sales and service
Automate workflows across Salesforce and Zendesk by syncing Salesforce accounts, contacts, and cases to Zendesk orgs, users, and tickets
Support sales conversations with visibility into service issues from Salesforce
Resolve account issues faster by enabling sales to collaborate on tickets directly in Salesforce
By enabling this app, you agree to the Built by Zendesk Terms of Use and the following data usage policy:
In the provision of this Application (a) your Customer Data (as defined in Your agreement with Salesforce) will be transmitted or processed outside of the Salesforce systems and to that extent Salesforce is not responsible for the privacy, security or integrity of that Customer Data; and (b) data transmitted or processed by the Application outside Salesforce’s systems shall not constitute Customer Data (as defined in Your Agreement with Salesforce).
Screenshots
Category rankings
As of Sep 10, 2026- CRM and Marketing#21of 231Top 10%
See 90-day rank history for each category
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Competitors & alternatives
Salesforce doesn't have curated competitor matchups yet. Other tracked crm and marketing apps on Zendesk:
Where Salesforce stands in the CRM and Marketing category
Salesforce ranks #21 of 231 apps in the CRM and Marketing category, placing it in the top 10% of the listing.
Frequently asked questions
What is Salesforce?
Salesforce is an app for Zendesk. It currently holds a 3.0-star rating from 1,495 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the CRM and Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zendesk.
Who uses Salesforce?
Salesforce is actively installed across Zendesk stores tracked by AppRanks. Its review base of 1,495 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the CRM and Marketing category on Zendesk.
Where does Salesforce rank on Zendesk?
Salesforce currently sits at position #21 in the CRM and Marketing category on Zendesk. That places it in the top 9% of 231 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.