App Reviews by AppFollow is the #7 ranked surveys and reviews app on Zendesk, with a 5.0 average rating from 22 reviews, with a free plan available, as of Sep 12, 2026.
App Reviews by AppFollow is a Zendesk Marketplace app by AppFollow. With a rating of 5.0★ from 22 reviews, it currently ranks #7 in the Surveys and Reviews category.
AppRanks data: App Reviews by AppFollow ranks #7 in Surveys and Reviews on Zendesk Marketplace, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
App Reviews by AppFollow is a category-leading Zendesk app with a limited review volume. It is listed in the Surveys and Reviews category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 22 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by AppFollow — established developer track record
Cons
- −Limited review base (22) — ratings can shift significantly with new feedback
Looking to switch from App Reviews by AppFollow?
See App Reviews by AppFollow's alternatives ranked by audit score, rating, and review velocity.
About App Reviews by AppFollow
How App Reviews by AppFollow works
AppFollow simplifies the way you support your mobile users.
Receive and respond to reviews without leaving your Zendesk account. This integration covers the App Store, Google Play, Samsung Galaxy Store and Mac App Store.
Pricing depends on the usage limits, for more information please visit appfollow.io
Here is what you can do with this integration:
✓ Aggregate all reviews from app stores and received them as tickets in your Zendesk account;
✓ Respond to reviews without leaving Zendesk. No redirection to app stores or consoles (replies will be posted in app stores automatically);
✓ NEW! Receive and respond to reviews of Samsung Galaxy Store;
✓ Customize what reviews to receive: by app, country, review language, number of stars, specific words;
✓ Monitor reviews' updates and keep history of all changes;
✓ Translate reviews to the language you use;
✓ Assign reviews automatically to your teammates;
✓ Create auto-tags for a faster and easier sorting of reviews that contain specific words or have a specific number of stars;
✓ Track agents' efficiency with analytics charts in Zendesk;
Find out more here appfollow.io/zendesk.
Privacy policy: get.appfollow.io/privacy.
Screenshots
Category rankings
As of Sep 13, 2026- Surveys and Reviews#7of 125Top 6%
- CRM and Marketing#8of 231Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
App Reviews by AppFollow doesn't have curated competitor matchups yet. Other tracked surveys and reviews apps on Zendesk:
Where App Reviews by AppFollow stands in the Surveys and Reviews category
App Reviews by AppFollow ranks #7 of 125 apps in the Surveys and Reviews category, placing it in the top 6% of the listing.
Frequently asked questions
What is App Reviews by AppFollow?
App Reviews by AppFollow is an app for Zendesk. It currently holds a 5.0-star rating from 22 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Surveys and Reviews category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by AppFollow.
Who uses App Reviews by AppFollow?
App Reviews by AppFollow is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Surveys and Reviews category on Zendesk.
Where does App Reviews by AppFollow rank on Zendesk?
App Reviews by AppFollow currently sits at position #7 in the Surveys and Reviews category on Zendesk. That places it in the top 6% of 125 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.