Gainsight is the #14 ranked crm and marketing app on Zendesk, with a 4.0 average rating from 62 reviews, with a free plan available, as of Sep 12, 2026.
Gainsight is a Zendesk Marketplace app by Gainsight. With a rating of 4.0★ from 62 reviews, it currently ranks #14 in the CRM and Marketing category.
AppRanks data: Gainsight ranks #14 in CRM and Marketing on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Gainsight is a well-rated Zendesk app with a limited review volume. It is listed in the CRM and Marketing category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 62 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (62) — ratings can shift significantly with new feedback
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About Gainsight
How Gainsight works
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Empower your Customer Success teams with access to Zendesk data and empower your Support teams with access to key customer data like product usage, health score and more via Gainsight.
Get a 360 view of your customer
View key information like usage, customer health score, recent survey responses and other linked data from Gainsight and SFDC so your Support team can get a 360 view of your customer next to a live ticket in Zendesk.
Escalate to Customer Success team for broader visibility and planning
Escalate tickets to the account's CSM to collaborate and to resolve issues faster by escalating an issue into their workflow.
Increase the effectiveness of your teams and business
Access Zendesk ticket data in Gainsight's reports and rules engine. Aggregate and trend key metric from tickets over time and also use to drive predictive scoring.
Privacy & Data Processing
The Gainsight Zendesk Connector is a configurable integration that enables customers to sync data from their Zendesk account into Gainsight for customer success use cases.
The connector may access Zendesk objects such as Brands, Organizations, Tickets, Users, and Agents. The specific objects and fields accessed are fully configurable by the customer. Gainsight does not enforce or control which fields are selected beyond the minimum required identifiers needed to support the integration.
Data accessed through this integration is used solely to provide Gainsight’s customer success functionality and is handled in accordance with Gainsight’s security and privacy practices.
Gainsight’s Privacy Policy, which describes how customer data is processed, stored, and protected, is available at: https://www.gainsight.com/privacy-policy/
Screenshots
Category rankings
As of Sep 12, 2026- CRM and Marketing#14of 231Top 7%
- Reporting and Analytics#21of 259Top 9%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Gainsight doesn't have curated competitor matchups yet. Other tracked crm and marketing apps on Zendesk:
Where Gainsight stands in the CRM and Marketing category
Gainsight ranks #14 of 231 apps in the CRM and Marketing category, placing it in the top 7% of the listing.
Frequently asked questions
What is Gainsight?
Gainsight is an app for Zendesk. It currently holds a 4.0-star rating from 62 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the CRM and Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Gainsight.
Who uses Gainsight?
Gainsight is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the CRM and Marketing category on Zendesk.
Where does Gainsight rank on Zendesk?
Gainsight currently sits at position #14 in the CRM and Marketing category on Zendesk. That places it in the top 6% of 231 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.