Capsule CRM is the #8 ranked knowledge and content management app on Zendesk, with a 4.0 average rating from 100 reviews, with a free plan available, as of Sep 3, 2026.
Capsule CRM is a Zendesk Marketplace app by Capsule CRM. With a rating of 4.0★ from 100 reviews, it currently ranks #8 in the Knowledge and Content Management category.
AppRanks data: Capsule CRM ranks #8 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 4% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Capsule CRM is a well-rated Zendesk app with a growing review traction. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 100 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
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About Capsule CRM
How Capsule CRM works
Capsule is a simple but powerful CRM for keeping track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.
Share one set of contacts for your business across sales and support
Know who said what and when, by including emails and notes in the history of a contact
Get a sales pipeline dashboard that tracks sales opportunities, value and when to follow-up
Ensure follow-up by creating tasks about customers and opportunities that can be shared with co-workers
Create custom fields that help track, categorize and list data in ways that suit your business
Capsule integrates with Zendesk so that you can see a complete view of interactions that a lead or customer has had with your business across sales and support activities
See and create Zendesk tickets right inside a contact's page in Capsule
See and create a Capsule contact from within a Zendesk ticket
Learn how we handle your data in our privacy policy.
Screenshots
Category rankings
As of Sep 4, 2026- Knowledge and Content Management#8of 204Top 4%
- CRM and Marketing#11of 231Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Capsule CRM ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #11
- Rank #14
Competitors & alternatives
Capsule CRM doesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Frequently asked questions
What is Capsule CRM?
Capsule CRM is an app for Zendesk. It currently holds a 4.0-star rating from 100 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Capsule CRM.
Who uses Capsule CRM?
Capsule CRM is actively installed across Zendesk stores tracked by AppRanks. Its review base of 100 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Knowledge and Content Management category on Zendesk.
Where does Capsule CRM rank on Zendesk?
Capsule CRM currently sits at position #8 in the Knowledge and Content Management category on Zendesk. That places it in the top 4% of 204 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.