Capsule CRM is the #9 ranked knowledge and content management app on Zendesk, with a 4.0 average rating from 100 reviews, with a free plan available, as of July 8, 2026.
Capsule CRM is a Zendesk Marketplace app. With a rating of 4.0★ from 100 reviews, it currently ranks #9 in the Knowledge and Content Management category.
AppRanks data: Capsule CRM ranks #9 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Capsule CRM is a well-rated Zendesk app with a growing review traction. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 100 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Sparse visual evidence (0 screenshots) — harder to evaluate the UX before installing
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Category rankings
As of Jul 8, 2026- Knowledge and Content Management#9of 190Top 5%
- CRM and Marketing#10of 209Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Capsule CRMdoesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Where Capsule CRM stands in the Knowledge and Content Management category
Capsule CRM ranks #9 of 190 apps in the Knowledge and Content Management category, placing it in the top 5% of the listing.
Frequently asked questions
What is Capsule CRM?
Capsule CRM is an app for Zendesk. It currently holds a 4.0-star rating from 100 merchant reviews, and AppRanks has been tracking its public marketplace data on a daily refresh cycle. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Who uses Capsule CRM?
Capsule CRM is actively installed across Zendesk stores tracked by AppRanks. Its review base of 100 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Knowledge and Content Management category on Zendesk.
Where does Capsule CRM rank on Zendesk?
Capsule CRM currently sits at position #9 in the Knowledge and Content Management category on Zendesk. That places it in the top 5% of 190 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.