Ticket Family by BCR.CX is the #2 ranked knowledge and content management app on Zendesk, with a 5.0 average rating from 30 reviews, with a free plan available, as of Sep 3, 2026.
Ticket Family by BCR.CX is a Zendesk Marketplace app by BCR.CX. With a rating of 5.0★ from 30 reviews, it currently ranks #2 in the Knowledge and Content Management category.
AppRanks data: Ticket Family by BCR.CX ranks #2 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ticket Family by BCR.CX is a category-leading Zendesk app with a limited review volume. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 30 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by BCR.CX — established developer track record
Cons
- −Limited review base (30) — ratings can shift significantly with new feedback
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About Ticket Family by BCR.CX
How Ticket Family by BCR.CX works
What is Ticket Family?
Ticket Family is a Zendesk application developed by BCR.CX that allows you to group related tickets into a single view for better management and problem resolution. With Ticket Family, users can easily see all conversations and interactions related to a specific issue, allowing for a better understanding of context and a more effective response.
How to use Ticket Family?
To use Ticket Family, simply install the application on your Zendesk account and then group related tickets using the 'Ticket Family' field on the ticket details page. This will create a unique view for all tickets in the group, allowing users to work together to resolve the problem more quickly and efficiently.
Why choose BCR.CX applications?
BCR.CX is a company specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), which develops applications to help companies improve their processes and offer a high-quality customer service experience. By choosing BCR.CX applications, customers can rely on quality products that will help increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit the website https://bcrcx.com/.
Screenshots
Category rankings
As of Sep 4, 2026- Knowledge and Content Management#2of 204Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Ticket Family by BCR.CX doesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Frequently asked questions
What is Ticket Family by BCR.CX?
Ticket Family by BCR.CX is an app for Zendesk. It currently holds a 5.0-star rating from 30 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by BCR.CX.
Who uses Ticket Family by BCR.CX?
Ticket Family by BCR.CX is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Knowledge and Content Management category on Zendesk.
Where does Ticket Family by BCR.CX rank on Zendesk?
Ticket Family by BCR.CX currently sits at position #2 in the Knowledge and Content Management category on Zendesk. That places it in the top 1% of 204 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.