- Category rank
- #2 in Knowledge and Content Management
- Listing audit
- 59/100
Ticket Family by BCR.CX is a Zendesk Marketplace app by BCR.CX. With a rating of 5.0★ from 30 reviews, it currently ranks #2 in the Knowledge and Content Management category.
Ticket Family by BCR.CX is the #2 ranked Knowledge and Content Management app on Zendesk, with a 5.0 average rating from 30 reviews, as of Oct 20, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 20, 2026
Ticket Family by BCR.CX is a category-leading Knowledge and Content Management app on Zendesk, ranked #2 of 214 in the category. It holds a 5.0★ average from 30 reviews on Zendesk.
Pros
- +#2 of 214 in Knowledge and Content Management
- +5.0★ average across 30 reviews
Cons
- −Only 30 reviews — the average can still move with a few new ratings
About Ticket Family by BCR.CX
How Ticket Family by BCR.CX works
What is Ticket Family?
Ticket Family is a Zendesk application developed by BCR.CX that allows you to group related tickets into a single view for better management and problem resolution. With Ticket Family, users can easily see all conversations and interactions related to a specific issue, allowing for a better understanding of context and a more effective response.
How to use Ticket Family?
To use Ticket Family, simply install the application on your Zendesk account and then group related tickets using the 'Ticket Family' field on the ticket details page. This will create a unique view for all tickets in the group, allowing users to work together to resolve the problem more quickly and efficiently.
Why choose BCR.CX applications?
BCR.CX is a company specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), which develops applications to help companies improve their processes and offer a high-quality customer service experience. By choosing BCR.CX applications, customers can rely on quality products that will help increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit the website https://bcrcx.com/.
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