- Category rank
- #4 in Agent Productivity
ChannelReply is a Zendesk Marketplace app by ChannelReply. With a rating of 4.0★ from 167 reviews, it currently ranks #4 in the Agent Productivity category.
ChannelReply is the #4 ranked Agent Productivity app on Zendesk, with a 4.0 average rating from 167 reviews, free to install, with charges billed separately, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
ChannelReply ranks #4 of 444 in Agent Productivity on Zendesk. It holds a 4.0★ average from 167 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
About ChannelReply
How ChannelReply works
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Tired of supporting e-commerce channels separately? ChannelReply integrates Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg & WooCommerce messaging into Zendesk. Never lose a customer in the shuffle again!
Start a free 14-day trial at https://channelreply.threecolts.com/sign-up
Answer Messages from Amazon, eBay, Shopify, Walmart & More
ChannelReply makes it simple to answer marketplace messages in Zendesk. No more opening new tickets for every message or watching your replies bounce back. No more scrolling through screens of pointless text. ChannelReply threads conversations, clears clutter, and delivers your messages reliably.
Reply directly to Amazon, eBay, Walmart & Newegg customers by API, with your messages counting toward all SLAs
Respond to Back Market tickets to contact the agent who’s supporting your customer
Answer Shopify, WooCommerce and Etsy messages by email, or hit “Reply on Etsy” in the ChannelReply app to jump into the Etsy conversation
Get All the Data You Need
The ChannelReply app shows all your crucial buyer and order data beside each ticket, including:
Buyer Name – Item Title – SKU – Order ID – Amount Paid – Shipping Address – Order Status – Amazon Delivery Level – eBay Buyer Checkout Message – Etsy Tracking Number – Shopify Shipping Fee – Walmart Fulfillment Option – Back Market Payment Method – Newegg Item Number – WooCommerce Order Key – Much More!
