ChannelReply is the #4 ranked agent productivity app on Zendesk, with a 4.0 average rating from 167 reviews, with a free plan available, as of Sep 9, 2026.
ChannelReply is a Zendesk Marketplace app by ChannelReply. With a rating of 4.0★ from 167 reviews, it currently ranks #4 in the Agent Productivity category.
AppRanks data: ChannelReply ranks #4 in Agent Productivity on Zendesk Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ChannelReply is a well-rated Zendesk app with a growing review traction. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 167 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
Looking to switch from ChannelReply?
See ChannelReply's alternatives ranked by audit score, rating, and review velocity.
About ChannelReply
How ChannelReply works
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Tired of supporting e-commerce channels separately? ChannelReply integrates Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg & WooCommerce messaging into Zendesk. Never lose a customer in the shuffle again!
Start a free 14-day trial at https://channelreply.threecolts.com/sign-up
Answer Messages from Amazon, eBay, Shopify, Walmart & More
ChannelReply makes it simple to answer marketplace messages in Zendesk. No more opening new tickets for every message or watching your replies bounce back. No more scrolling through screens of pointless text. ChannelReply threads conversations, clears clutter, and delivers your messages reliably.
Reply directly to Amazon, eBay, Walmart & Newegg customers by API, with your messages counting toward all SLAs
Respond to Back Market tickets to contact the agent who’s supporting your customer
Answer Shopify, WooCommerce and Etsy messages by email, or hit “Reply on Etsy” in the ChannelReply app to jump into the Etsy conversation
Get All the Data You Need
The ChannelReply app shows all your crucial buyer and order data beside each ticket, including:
Buyer Name – Item Title – SKU – Order ID – Amount Paid – Shipping Address – Order Status – Amazon Delivery Level – eBay Buyer Checkout Message – Etsy Tracking Number – Shopify Shipping Fee – Walmart Fulfillment Option – Back Market Payment Method – Newegg Item Number – WooCommerce Order Key – Much More!
Take Action Inside Zendesk
Use the ChannelReply app to perform actions without leaving Zendesk. Here are just a few options:
Trigger Amazon’s “Mark as ‘No response needed’ ” and “Request a Review” buttons
Tackle eBay Resolution Center cases
Complete Etsy orders by uploading shipping info
Handle eBay, Shopify, Walmart, Back Market, Newegg and WooCommerce cancellations
Refund orders from eBay, Shopify, Walmart, Back Market or WooCommerce
See All Your Notifications
We're happy to help you get all your important system notifications from all your seller accounts. Never miss a new order, return, A-to-z claim, cancellation or escalation. Please note that notification types available vary by marketplace.
Type No Evil
Send replies without breaking any rules. Set rules to remove specific text like links, contact info and promotions from your replies. Plus, build replacement signatures for each marketplace account.
Empower Your Team
Harness the awesome power of Zendesk macros and business rules!
Create personalized autoreplies for Amazon, Etsy, Walmart etc.
Add placeholders for order info to Zendesk macros
Assign buyer questions to the right customer service agent
Set priority levels for marketplace messages
Invent powerful, time-saving workflows unique to your business
Get Started
Make multichannel support pain-free. Start your free trial at https://www.channelreply.threecolts.com/sign-up, or visit https://www.channelreply.com/ to learn more.
Learn how we handle your data in our privacy policy.
Screenshots
Category rankings
As of Sep 10, 2026- Agent Productivity#4of 404Top 1%
- AI and Bots#4of 383Top 2%
- Contact Center#4of 223Top 2%
- CRM and Marketing#4of 231Top 2%
- IT and HR#4of 135Top 3%
- Knowledge and Content Management#4of 205Top 2%
- Product and Project Management#4of 196Top 3%
- Reporting and Analytics#4of 259Top 2%
- Security, Risk and Compliance#4of 97Top 5%
- Surveys and Reviews#4of 125Top 4%
- Translations#4of 68Top 6%
- Video#4of 92Top 5%
- WEM#4of 66Top 7%
- Workflows#4of 293Top 2%
- eComm and Payments#15of 207Top 8%
- Messaging#16of 192Top 9%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
ChannelReply doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where ChannelReply stands in the Agent Productivity category
ChannelReply ranks #4 of 404 apps in the Agent Productivity category, placing it in the top 1% of the listing.
Frequently asked questions
What is ChannelReply?
ChannelReply is an app for Zendesk. It currently holds a 4.0-star rating from 167 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ChannelReply.
Where does ChannelReply rank on Zendesk?
ChannelReply currently sits at position #4 in the Agent Productivity category on Zendesk. That places it in the top 1% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.