Hide Ticket Fields is the #5 ranked agent productivity app on Zendesk, with a 5.0 average rating from 865 reviews, with a free plan available, as of Sep 7, 2026.
Hide Ticket Fields is a Zendesk Marketplace app by SweetHawk. With a rating of 5.0★ from 865 reviews, it currently ranks #5 in the Agent Productivity category.
AppRanks data: Hide Ticket Fields ranks #5 in Agent Productivity on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Hide Ticket Fields is a category-leading Zendesk app with a growing review traction. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 865 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SweetHawk — established developer track record
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
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About Hide Ticket Fields
How Hide Ticket Fields works
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Hide ticket fields you don't want agents to see
This simple and straight forward app hides ticket fields you select in the agent interface for all agents.
Need more functionality?
Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app.
Bundle pricing
When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.
We take data privacy very seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:
Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
Calendar - link calendar events with Zendesk tickets to make your planning process simpler
Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
Screenshots
Category rankings
As of Sep 7, 2026- Agent Productivity#5of 404Top 2%
- AI and Bots#8of 380Top 3%
- Contact Center#8of 223Top 4%
- CRM and Marketing#8of 231Top 4%
- eComm and Payments#8of 206Top 4%
- IT and HR#8of 134Top 6%
- Knowledge and Content Management#8of 205Top 4%
- Messaging#8of 192Top 5%
- Product and Project Management#8of 196Top 5%
- Reporting and Analytics#8of 259Top 4%
- Security, Risk and Compliance#8of 97Top 9%
- Surveys and Reviews#8of 125Top 7%
- Translations#8of 68Top 12%
- Video#8of 92Top 9%
- WEM#8of 65Top 13%
- Workflows#8of 293Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Hide Ticket Fields doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Hide Ticket Fields stands in the Agent Productivity category
Hide Ticket Fields ranks #5 of 404 apps in the Agent Productivity category, placing it in the top 2% of the listing.
Frequently asked questions
What is Hide Ticket Fields?
Hide Ticket Fields is an app for Zendesk. It currently holds a 5.0-star rating from 865 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SweetHawk.
Is Hide Ticket Fields free?
Hide Ticket Fields offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Hide Ticket Fields?
Hide Ticket Fields is actively installed across Zendesk stores tracked by AppRanks. Its review base of 865 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Agent Productivity category on Zendesk.
Where does Hide Ticket Fields rank on Zendesk?
Hide Ticket Fields currently sits at position #5 in the Agent Productivity category on Zendesk. That places it in the top 1% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.