Notify is the #6 ranked agent productivity app on Zendesk, with a 5.0 average rating from 191 reviews, with a free plan available, as of Sep 5, 2026.
Notify is a Zendesk Marketplace app by SweetHawk. With a rating of 5.0★ from 191 reviews, it currently ranks #6 in the Agent Productivity category.
AppRanks data: Notify ranks #6 in Agent Productivity on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Notify is a category-leading Zendesk app with a growing review traction. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 191 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SweetHawk — established developer track record
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
Looking to switch from Notify?
See Notify's alternatives ranked by audit score, rating, and review velocity.
About Notify
How Notify works
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Deliver notifications right where agents work
Stop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive!
The Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns.
Notifications could be for anything really but have proven extremely useful for:
New tickets that need to be triaged
When a ticket is assigned to an agent
Re-opened tickets and customer messages for the assignee
When SLA deadlines are approaching
When negative (or a positive) customer satisfaction survey is received
A ticket is given a high or urgent priority
When someone in your team created a response
Features
Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support.
Agents can track the history of their notifications, and if desired, dismiss them once actioned.
Notifications can be targeted to specific group(s) and/or agent(s).
Choose the appearance such as icon, text and level (notice, alert or error)
See a history of activity in your account and see who has dismissed the notification
Super easy interface for admin to add notifications to new or existing triggers/automations.
Data handling
Minimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months.
Bundle pricing
When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.
We take data privacy very seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:
Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
Calendar - link calendar events with Zendesk tickets to make your planning process simpler
Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
Screenshots
Category rankings
As of Sep 5, 2026- Agent Productivity#6of 404Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Notify ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #8
- Rank #15
Competitors & alternatives
Notify doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Notify stands in the Agent Productivity category
Notify ranks #6 of 404 apps in the Agent Productivity category, placing it in the top 2% of the listing.
Frequently asked questions
What is Notify?
Notify is an app for Zendesk. It currently holds a 5.0-star rating from 191 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SweetHawk.
Where does Notify rank on Zendesk?
Notify currently sits at position #6 in the Agent Productivity category on Zendesk. That places it in the top 1% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.