- Category rank
- #6 in Agent Productivity
- Listing audit
- 60/100
Notify is a Zendesk Marketplace app by SweetHawk. With a rating of 5.0★ from 191 reviews, it currently ranks #6 in the Agent Productivity category.
Notify is the #6 ranked Agent Productivity app on Zendesk, with a 5.0 average rating from 191 reviews, as of Oct 21, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 21, 2026
Notify ranks #6 of 432 in Agent Productivity on Zendesk. It holds a 5.0★ average from 191 reviews on Zendesk.
Pros
- +5.0★ average across 191 reviews
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
About Notify
How Notify works
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Deliver notifications right where agents work
Stop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive!
The Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns.
Notifications could be for anything really but have proven extremely useful for:
New tickets that need to be triaged
When a ticket is assigned to an agent
Re-opened tickets and customer messages for the assignee
When SLA deadlines are approaching
When negative (or a positive) customer satisfaction survey is received
A ticket is given a high or urgent priority
When someone in your team created a response
Features
Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support.
