Time Tracking is the #26 ranked agent productivity app on Zendesk, with a 4.0 average rating from 5,678 reviews, with a free plan available, as of Sep 7, 2026.
Time Tracking is a Zendesk Marketplace app by Zendesk. With a rating of 4.0★ from 5,678 reviews, it currently ranks #26 in the Agent Productivity category.
AppRanks data: Time Tracking ranks #26 in Agent Productivity on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Time Tracking is a well-rated Zendesk app with an established review history. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5,678 reviews indicate the app has been load-tested at scale across diverse store sizes. Review velocity at scale typically signals broad merchant adoption rather than churn — fast-arriving negative reviews would have pulled the rating down by now if the app's core flows were unstable. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +5,678 reviews provide statistical reliability for the rating average
- +Free tier available — no card required to evaluate
- +Published by Zendesk — established developer track record
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
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About Time Tracking
How Time Tracking works
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Automatically track the time spent on each of your Zendesk Support tickets
Customize the app to include the exact functionality that your team needs
Leverage Insights to create detailed reports with your time tracking data
The Time Tracking app makes managing your team's performance and overall support operations easier. Easily identify which customers send in the most complicated tickets, or which issue types take the longest for your team to resolve. Dig down into an agent's tickets to discover what's taking up their time and which issues they're experts on.
Know exactly how and where your team is spending their time
Keep a running log of which support agents have worked on a ticket and how long each interaction lasted. Automatically log the total time spent the second your agent updates a ticket or let them manually enter their time.
Easy to setup, customize, and use
The Time Tracking App doesn't require any third party setup or login. Simply customize how the Time Tracking app displays and works for your support team, for a seamless fit into your team's current workflow.
Report on your time logs and take action
Start reporting right away with easily built custom time tracking reports through Insights. Know exactly what's draining your support team's resources and find the best areas for optimization and improvement.
By enabling this app, You agree to the Built by Zendesk Terms of Use."
Screenshots
Category rankings
As of Sep 9, 2026- Agent Productivity#26of 404Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Time Tracking doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Time Tracking stands in the Agent Productivity category
Time Tracking ranks #26 of 404 apps in the Agent Productivity category, placing it in the top 7% of the listing.
Frequently asked questions
What is Time Tracking?
Time Tracking is an app for Zendesk. It currently holds a 4.0-star rating from 5,678 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zendesk.
Who uses Time Tracking?
Time Tracking is actively installed across Zendesk stores tracked by AppRanks. Its review base of 5,678 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the Agent Productivity category on Zendesk.
Where does Time Tracking rank on Zendesk?
Time Tracking currently sits at position #26 in the Agent Productivity category on Zendesk. That places it in the top 6% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.