User Data is the #29 ranked agent productivity app on Zendesk, with a 3.0 average rating from 11,368 reviews, with a free plan available, as of Sep 2, 2026.
User Data is a Zendesk Marketplace app by Zendesk. With a rating of 3.0★ from 11,368 reviews, it currently ranks #29 in the Agent Productivity category.
AppRanks data: User Data ranks #29 in Agent Productivity on Zendesk Marketplace, placing it in the top 8% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
User Data is a mixed-rating Zendesk app with an extensive review base. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 11,368 reviews indicate the app has been load-tested at scale across diverse store sizes. Review velocity at scale typically signals broad merchant adoption rather than churn — fast-arriving negative reviews would have pulled the rating down by now if the app's core flows were unstable. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +11,368 reviews provide statistical reliability for the rating average
- +Free tier available — no card required to evaluate
- +Published by Zendesk — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
Looking to switch from User Data?
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About User Data
How User Data works
The Zendesk Support User Data app gives you customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket.
With more context around the customer, your agents get a holistic view of the interactions your customers have had with your organization and can provide a more tailored response.
By enabling this app, You agree to the Built by Zendesk Terms of Use.
Screenshots
Category rankings
As of Sep 4, 2026- Agent Productivity#29of 404Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
User Data doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where User Data stands in the Agent Productivity category
User Data ranks #29 of 404 apps in the Agent Productivity category, placing it in the top 8% of the listing.
Frequently asked questions
What is User Data?
User Data is an app for Zendesk. It currently holds a 3.0-star rating from 11,368 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zendesk.
Who uses User Data?
User Data is actively installed across Zendesk stores tracked by AppRanks. Its review base of 11,368 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the Agent Productivity category on Zendesk.
Where does User Data rank on Zendesk?
User Data currently sits at position #29 in the Agent Productivity category on Zendesk. That places it in the top 7% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.