Side-by-side comparison · 24 data points
Monitor and respond to iOS, Android, and Samsung reviews right from Zendesk.
| App Reviews by AppFollow | Capsule CRM | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | App Reviews by AppFollow | Capsule CRM |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | 22 | ★ 100 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, App Reviews by AppFollow is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Capsule CRM's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: App Reviews by AppFollow at Free to install, Capsule CRM at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to App Reviews by AppFollow; mid-market and enterprise support teams with specific feature requirements should evaluate both — Capsule CRM's 100-review base may include the workflow context that matches your specific use case better than App Reviews by AppFollow's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: App Reviews by AppFollow audit • Capsule CRM audit
| Keyword | App Reviews by AppFollow | Capsule CRM |
|---|---|---|
| notes without leaving | Not ranked | #11 |
| notes without | Not ranked | #14 |
Both App Reviews by AppFollow and Capsule CRM offer paid plans only. App Reviews by AppFollow starts at Free to install; Capsule CRM starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
App Reviews by AppFollow has the higher average rating (5.0★ from 22 reviews) compared to Capsule CRM (4.0★ from 100 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
App Reviews by AppFollow holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Capsule CRM has the deeper published review base (100 vs 22), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
App Reviews by AppFollow typically suits early-stage and growth-mode teams based on its published review base (22 reviews). Capsule CRM typically suits early-stage and growth-mode teams based on its published review base (100 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. App Reviews by AppFollow and Capsule CRM both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from App Reviews by AppFollow" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
