Salesforce vs Mailchimp Activity

Zendesk is a Salesforce ISV partner. We pay fees for the right to integrate the Zendesk application with the Salesforce services and create custom functionality linking the Zendesk application and Salesforce platforms. The Salesforce integration for Zendesk helps facilitate a unified view of the customer across Sales and Service so you can: Empower agents with customer context to personalize service interactions by surfacing Salesforce objects and records in Zendesk Keep your teams in sync by enabling Sales to collaborate on Zendesk tickets directly from Salesforce Boost productivity with automation by connecting and automating workflows across Zendesk and Salesforce Empower agents with customer context from Salesforce Personalize service interactions by viewing any Salesforce objects and records next to a live ticket in Zendesk Boost team productivity by automating workflows across sales and service Automate workflows across Salesforce and Zendesk by syncing Salesforce accounts, contacts, and cases to Zendesk orgs, users, and tickets Support sales conversations with visibility into service issues from Salesforce Resolve account issues faster by enabling sales to collaborate on tickets directly in Salesforce By enabling this app, you agree to the Built by Zendesk Terms of Use and the following data usage policy: In the provision of this Application (a) your Customer Data (as defined in Your agreement with Salesforce) will be transmitted or processed outside of the Salesforce systems and to that extent Salesforce is not responsible for the privacy, security or integrity of that Customer Data; and (b) data transmitted or processed by the Application outside Salesforce’s systems shall not constitute Customer Data (as defined in Your Agreement with Salesforce).

Note: This app requires that customer lists be enabled in your Zendesk Support account. Help support team members manage and track all customer interactions from Zendesk Support and Mailchimp, all in one place. With the Mailchimp Activity app, team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign. Get ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive. With the Mailchimp Activity app, you can: View all email campaigns from Mailchimp that a Zendesk Support ticket requester has received. View in-depth details of the actions the Zendesk Support ticket requester took with each Mailchimp campaign. Manage the ticket requester's Mailchimp mailing list subscriptions. Also, make sure to check out the Mailchimp Campaign app. It lets you send email campaigns to targeted lists of customers, and proactively communicate and follow up with your customers. How Mailchimp works: More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers. By enabling this app, You agree to the Built by Zendesk Terms of Use.