Capsule CRM vs Nutshell

Capsule is a simple but powerful CRM for keeping track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when. Share one set of contacts for your business across sales and support Know who said what and when, by including emails and notes in the history of a contact Get a sales pipeline dashboard that tracks sales opportunities, value and when to follow-up Ensure follow-up by creating tasks about customers and opportunities that can be shared with co-workers Create custom fields that help track, categorize and list data in ways that suit your business Capsule integrates with Zendesk so that you can see a complete view of interactions that a lead or customer has had with your business across sales and support activities See and create Zendesk tickets right inside a contact's page in Capsule See and create a Capsule contact from within a Zendesk ticket Learn how we handle your data in our privacy policy.

About this app Save time and stay organized with Nutshell for Zendesk. With Nutshell for Zendesk, you can: View Nutshell customer data in every Zendesk ticket Automatically sync support conversations to customer timelines Give your entire team unified customer visibility across sales and support Nutshell is an intuitive CRM built for B2B teams who want to work smarter and close deals faster. Since 2009, we've helped over 5,000 companies across 50 countries streamline their sales, marketing, and customer engagement. From team collaboration tools to one-click integrations with the most popular business software, Nutshell helps sales reps save time, build stronger relationships, and get more deals to "yes"—without the complexity. How the integration works The Nutshell integration for Zendesk automatically syncs your support tickets and displays complete customer context right where your team needs it. When support agents are working in Zendesk, they'll see Nutshell customer data in the ticket view—no switching between apps. New and updated tickets sync automatically to customer records in Nutshell, including ticket details, requester information, agent replies, and ticket metadata. If the ticket requester matches an existing contact in Nutshell, the ticket appears in that person's timeline and activity records. If there's no matching contact, agents see a form to quickly create a new person. Nutshell for Zendesk requires a Nutshell account. Not a customer? Start a free 14-day trial at nutshell.com/signup. We're here for you If you need a hand, please contact us at support@nutshell.com, or visit our help center at https://support.nutshell.com/ For privacy information, go to https://support.nutshell.com/en/articles/8428993-terms-conditions-nutshell-s-privacy-policy.