Merx ‑ WhatsApp Commerce is the #184 ranked chat app on Shopify, with a 5.0 average rating from 2 reviews, with a free plan available, as of July 8, 2026.
Merx ‑ WhatsApp Commerce is a Shopify App Store app by Merx, launched January 2024. With a rating of 5.0★ from 2 reviews, it currently ranks #184 in the Chat category.
AppRanks data: Merx ‑ WhatsApp Commerce ranks #184 in Chat on Shopify App Store, placing it in the top 48% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Merx ‑ WhatsApp Commerce is a category-leading Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Merx — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Merx ‑ WhatsApp Commerce
How Merx ‑ WhatsApp Commerce works
Merx grows your sales with AI-powered conversational commerce. With merx, you can extend your store catalogue on WhatsApp, use tailored AI assistants to guide customers through their shopping journey and sell more with GDPR compliant WhatsApp Marketing campaigns.
And it only takes 5 minutes to set it up!
Screenshots
Key features
- Newsletter: Grow your community with WhatsApp newsletter subscribers
- WhatsApp Marketing: Segment your audience and send targeted, engaging campaigns
- Referrals: no more referral codes on blogs. Start WhatsApp referrals
- AI assistant: answer questions and guide customers to increase conversions
- WhatsApp Sales: Add your Shopify catalogue on WhatsApp with one click!
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.table-stakes
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.Differentiator
- Chat FlowsCreate structured chat flows to guide conversations effectively.Common
- Live Chat SupportProvide real-time assistance to customers through a chat window.Common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Common
- EncryptionUse encryption techniques to secure data and communications.Niche
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.Common
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.Common
- Quick RepliesProvide instant responses to common customer inquiries.Common
- Review Request AutomationSend and manage requests for feedback and reviews.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.Common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.Common
Category rankings
As of Jul 8, 2026- Chat#184of 386Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Merx ‑ WhatsApp Commerce ranks for 13 keywords across Shopify App Store. Here are the top 3:
- Rank #163
- 2.ai chatRank #192
- Rank #226
Competitors & alternatives
Merx ‑ WhatsApp Commercedoesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Merx ‑ WhatsApp Commerce?
Merx ‑ WhatsApp Commerce is an app for Shopify. It currently holds a 5.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2024. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Merx.
Is Merx ‑ WhatsApp Commerce free?
Merx ‑ WhatsApp Commerce offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Merx ‑ WhatsApp Commerce?
Merx ‑ WhatsApp Commerce is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Merx ‑ WhatsApp Commerce rank on Shopify?
Merx ‑ WhatsApp Commerce currently sits at position #184 in the Chat category on Shopify. That places it in the top 48% of 386 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.