Side-by-side comparison · 24 data points
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
| Chatty AI Chatbot & Live Chat | Merx ‑ WhatsApp Commerce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Chatty AI Chatbot & Live Chat | Merx ‑ WhatsApp Commerce |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.8k | 2 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Review velocity (30d) | 47 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2022 | Jan 2024 |
Chatty AI Chatbot & Live Chat and Merx ‑ WhatsApp Commerce are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, Merx ‑ WhatsApp Commerce at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,806 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Merx ‑ WhatsApp Commerce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • Merx ‑ WhatsApp Commerce audit
| Keyword | Chatty AI Chatbot & Live Chat | Merx ‑ WhatsApp Commerce |
|---|---|---|
| chat buttons | #14 | #163 |
| #82 | #102 | |
| ai chat | #1 | #194 |
| ai chatbot | #1 | #229 |
| chat | #1 | #232 |
Not featured in any section recently.
No tracked changes.
| Signal | Chatty AI Chatbot & Live Chat | Merx ‑ WhatsApp Commerce |
|---|---|---|
| Average rating | 4.9 ★ (1.8k) | 5.0 ★ (2) |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +9 | — |
| Reviews · last 30 days | +47 | — |
| Reviews · last 90 days | +125 | — |
Both Chatty AI Chatbot & Live Chat and Merx ‑ WhatsApp Commerce offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; Merx ‑ WhatsApp Commerce starts at Free. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat (4.9★, 1,806 reviews) and Merx ‑ WhatsApp Commerce (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatty AI Chatbot & Live Chat fits better if you prioritize broader integrations; Merx ‑ WhatsApp Commerce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,806 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (1,806 reviews). Merx ‑ WhatsApp Commerce aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
great service and app henzel is the best
Great staff assistance and easy set up!! I highly recommend Chatty !! Thanks allot !
Je n'ai pas l'habitude de mettre des avis, mais là j'ai été agréablement surpris par le sérieux et la rapidité du service client. Je recommande cette application.
Una atención a clientes de primera ( Andy eres genial). Lo primero que debes saber estan hay para ti, lo demas es lo mejor que le puede pasar a tu web. las 24 hora que ganas con esta aplicacion vale lo pagado.
No reviews yet.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and Merx ‑ WhatsApp Commerce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Merx ‑ WhatsApp Commerce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
