Side-by-side comparison · 24 data points
| Merx ‑ WhatsApp Commerce | Tidio ‑ Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | Merx ‑ WhatsApp Commerce | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 2 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 32 new |
| Languages | 1 supported | 6 supported |
| Listed since | Jan 2024 | Jul 2014 |
Merx ‑ WhatsApp Commerce edges out Tidio ‑ Live Chat & AI Chatbot on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Merx ‑ WhatsApp Commerce at Free, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,275 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Merx ‑ WhatsApp Commerce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Merx ‑ WhatsApp Commerce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio ‑ Live Chat & AI Chatbot's 1,275-review base may include the workflow context that matches your specific use case better than Merx ‑ WhatsApp Commerce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Merx ‑ WhatsApp Commerce audit • Tidio ‑ Live Chat & AI Chatbot audit
| Last updated | — | — |
|---|
| Keyword | Merx ‑ WhatsApp Commerce | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| chat buttons | #163 | #17 |
| ai chat | #194 | #14 |
| ai chatbot | #229 | #3 |
| chat | #232 | #3 |
| chatbot | #239 | #2 |
Not featured in any section recently.
No tracked changes.
| Signal | Merx ‑ WhatsApp Commerce | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 5.0 ★ (2) | 4.8 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 585% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +9 |
| Reviews · last 30 days | — | +32 |
| Reviews · last 90 days | — | +113 |
No reviews yet.
Both Merx ‑ WhatsApp Commerce and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Merx ‑ WhatsApp Commerce starts at Free; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Merx ‑ WhatsApp Commerce has the higher average rating (5.0★ from 2 reviews) compared to Tidio ‑ Live Chat & AI Chatbot (4.8★ from 1,275 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Merx ‑ WhatsApp Commerce fits better if you prioritize rating consistency; Tidio ‑ Live Chat & AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,275 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Merx ‑ WhatsApp Commerce typically suits early-stage and growth-mode stores based on its review-base composition (2 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,275 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
So far Tidio is meeting our expectations...
seems to be working well. too early to tell completely
it's really usefull
I run Tidio on several Shopify stores and the AI Chatbot converts customers without needing real agents. It makes small mistakes sometimes but these can be remedied by adding correct knowledge.
makkelijk instelbaar en te gebruiken
Migration support varies by app and category. Merx ‑ WhatsApp Commerce and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Merx ‑ WhatsApp Commerce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
