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Herodesk is a Shopify App Store app by Herodesk ApS, launched November 2023. With a rating of 5.0★ from 5 reviews, it currently ranks #29 in the Helpdesk category.
AppRanks data: Herodesk ranks #29 in Helpdesk on Shopify App Store, placing it in the top 18% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Herodesk is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Herodesk ApS — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
Looking to switch from Herodesk?
See Herodesk's alternatives ranked by audit score, rating, and review velocity.
About Herodesk
Herodesk is the simple helpdesk and live-chat tool for your everyday customer support heroes
How Herodesk works
Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool, you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers.
Herodesk integrates with Shopify to have customer- and order details available inside Herodesk to make customer support easier than ever.
Screenshots
Key features
- Conversation-based customer support & live-chat helpdesk system
- Shopify integration. See the customers order informations, tracking/shipping etc
- Live-chat, Facebook Messenger & Instagram integration
Pricing plans
Herodesk
- All features available, limited to:
- 1 user
- 1 inbox
- 1 widget
- 2 channels (fx Chat + FB Messenger)
Herodesk
22.95/month
- Everything in Free, and ...
- Unlimited inboxes, channels, widgets etc
- Smart views
- Send email from your domain
- Smart phone app and push notifications
Most popular
Herodesk
44.95/month
- Everything in Basic, and ...
- AI assistant, translate, tagging & rules
- Phone integrations
- Unlimited usage of all other features
Category rankings
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Herodesk ranks for 22 keywords across Shopify App Store. Here are the top 3:
- Rank #11
- Rank #12
- 3.helpdeskRank #13
+19 more keywords — Sign up to unlock the full listSign up free
Competitors & alternatives
Herodesk doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Redo
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Willdesk: Live Chat&AI Chatbot
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Gorgias: AI, Helpdesk & Chat
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Chatway Live Chat & AI Chatbot
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SB: Helpdesk, Live Chat & FAQs
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Where Herodesk stands in the Helpdesk category
Herodesk ranks #29 of 167 apps in the Helpdesk category, placing it in the top 18% of the listing.
Languages & integrations
Languages supported
English
Integrates with
Facebook MessengerInstagramLive chat
Support
Get help with Herodesk:
- Email:[email protected]
77
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Frequently asked questions
What is Herodesk?
Herodesk is an app for Shopify. It currently holds a 5.0-star rating from 5 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Herodesk ApS.
Is Herodesk free?
Herodesk offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Herodesk, Herodesk unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Herodesk?
Herodesk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Herodesk rank on Shopify?
Herodesk currently sits at position #29 in the Helpdesk category on Shopify. That places it in the top 17% of 167 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Herodesk integrate with?
Herodesk lists 3 integrations on its Shopify marketplace page. The most prominent are Facebook Messenger, Instagram, Live chat. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.