Herodesk is the #33 ranked helpdesk app on Shopify, with a 5.0 average rating from 5 reviews, with a free plan available, as of July 9, 2026.
Herodesk is a Shopify App Store app by Herodesk ApS, launched November 2023. With a rating of 5.0★ from 5 reviews, it currently ranks #33 in the Helpdesk category.
AppRanks data: Herodesk ranks #33 in Helpdesk on Shopify App Store, placing it in the top 16% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Herodesk is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Herodesk ApS — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
Looking to switch from Herodesk?
See Herodesk's alternatives ranked by audit score, rating, and review velocity.
About Herodesk
How Herodesk works
Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool, you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers.
Herodesk integrates with Shopify to have customer- and order details available inside Herodesk to make customer support easier than ever.
Screenshots
Key features
- Conversation-based customer support & live-chat helpdesk system
- Shopify integration. See the customers order informations, tracking/shipping etc
- Live-chat, Facebook Messenger & Instagram integration
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Differentiator
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Differentiator
- Business Hours ManagementSet and manage your business operating hours effectively.Common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.Common
- Live Chat SupportProvide real-time assistance to customers through a chat window.Common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Common
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.Common
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- PhoneUtilize phone features for customer support and communication.Common
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.Common
- Quick RepliesProvide instant responses to common customer inquiries.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Single User AccessProvide access for a single user in your account.
- Single WidgetUtilize a single widget for specific functionalities or displays.
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.Common
- Helpdesk IntegrationIntegrate helpdesk solutions for improved customer support.Common
- Live ChatProvide instant support to customers through live chat functionality.Differentiator
Pricing plans
Herodesk
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Herodesk22.95/month
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Most popular Herodesk44.95/month
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Category rankings
As of Jul 9, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Herodesk ranks for 22 keywords across Shopify App Store. Here are the top 3:
- Rank #12
- 2.helpdeskRank #16
- Rank #16
Competitors & alternatives
Herodeskdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Herodesk?
Herodesk is an app for Shopify. It currently holds a 5.0-star rating from 5 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Herodesk ApS.
Is Herodesk free?
Herodesk offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Herodesk, Herodesk unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Herodesk?
Herodesk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Herodesk rank on Shopify?
Herodesk currently sits at position #33 in the Helpdesk category on Shopify. That places it in the top 15% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Herodesk integrate with?
Herodesk lists 3 integrations on its Shopify marketplace page. The most prominent are Facebook Messenger, Instagram, Live chat. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.