Gorgias vs Herodesk

Based on the data on this page, Herodesk is the stronger choice for most Shopify App Store merchants — 5.0★ vs Gorgias: AI, Helpdesk & Chat's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free plan available, Herodesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Gorgias: AI, Helpdesk & Chat has the larger user base (703 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Herodesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Herodesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 703-review base may include the workflow context that matches your specific use case better than Herodesk's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Gorgias: AI, Helpdesk & Chat or Herodesk cheaper?

Both Gorgias: AI, Helpdesk & Chat and Herodesk offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free plan available; Herodesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Gorgias: AI, Helpdesk & Chat or Herodesk?

Herodesk has the higher average rating (5.0★ from 5 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.3★ from 703 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Gorgias: AI, Helpdesk & Chat or Herodesk?

Herodesk holds the higher average rating (5.0★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Gorgias: AI, Helpdesk & Chat or Herodesk?

Both apps are one-click installs from the Shopify App Store. Gorgias: AI, Helpdesk & Chat has the deeper published review base (703 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (703 reviews). Herodesk typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Gorgias: AI, Helpdesk & Chat and Herodesk?

Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and Herodesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Herodesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.