Side-by-side comparison · 24 data points
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Chatway Live Chat & AI Chatbot | Herodesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Chatway Live Chat & AI Chatbot | Herodesk |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 259 | 5 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | ★ 5 | 3 |
| Review velocity (30d) | 6 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2023 | Nov 2023 |
Chatway Live Chat & AI Chatbot and Herodesk are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Herodesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatway Live Chat & AI Chatbot has the larger user base (259 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Herodesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Herodesk audit
| Keyword | Chatway Live Chat & AI Chatbot | Herodesk |
|---|---|---|
| helpdesk | #12 | #13 |
| messenger | #10 | #39 |
| customer support | #33 | #44 |
| contact form | #27 | #55 |
| ai chatbot | #13 | #70 |
No tracked changes.
| Signal | Chatway Live Chat & AI Chatbot | Herodesk |
|---|---|---|
| Average rating | 4.9 ★ (259) | 5.0 ★ (5) |
| Rating distribution | 596% 42% 30% 21% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +2 | — |
| Reviews · last 30 days | +6 | — |
| Reviews · last 90 days | +23 | — |
Both Chatway Live Chat & AI Chatbot and Herodesk offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Herodesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot (4.9★, 259 reviews) and Herodesk (5.0★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatway Live Chat & AI Chatbot fits better if you prioritize broader integrations; Herodesk is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatway Live Chat & AI Chatbot has more onboarding documentation maturity (259 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (259 reviews). Herodesk aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Very easy to use chat system!
Very pleased I found Chatway. I wasn’t sure I wanted to add a chat function on the website because I thought it would give me a lot of work life chatting with people with too much time. Long story short: I immediately started the Solo plan because of the Life chat. I’m a bit old fashioned, I only use Lifechat and not t
Very confusing in admin panel can't find my Q&As anymore just keeps asking me to upgrade.
Great so far. Easy to setup and use. Also support are very quick to respond in the rare event you need any help. I would recommend!
No reviews yet.
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Herodesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Herodesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
